Koons Ford of Annapolis
Annapolis, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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They got my car in despite a full schedule and got all the work done as promised. Really friendly service. the work done as promised. Really friendly service. More
The customer service by the staff is top notch. The follow up and attention to detail is best in class. Also, they always make it right for the customer. The follow up and attention to detail is best in class. Also, they always make it right for the customer. More
It looks like you are giving your service advisor double duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a medio duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a mediocre cashier. More
Chuck Greenlee was an OUTSTANDING salesman. We have purchased many cars/trucks in our lifetime,but he treated us so respectful and had knowledge about the cars we were interested in and shared h We have purchased many cars/trucks in our lifetime,but he treated us so respectful and had knowledge about the cars we were interested in and shared his expertise with us.He was very honest and also kind to us. More
My service advisor was tentative and respectful. He explained everything and gave me options. From having all the work done to just being able to get my truck out. He explained everything and gave me options. From having all the work done to just being able to get my truck out. More
Was easy to make appointment, service mgr called with estimate and work to be completed. Other than the cost was pleased with overall service estimate and work to be completed. Other than the cost was pleased with overall service More
I had a great experience with my oil change but not so good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was ast good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was astronomical at over $1,058 and $258 to diagnose what I told the service department was the issue. I wound up purchasing the sunroof motor on Ebay for $107 and installing it myself. More
Brandon was so laidback and go with the flow type of salesman. We felt really comfortable with him. He was knowledgeable and eager to show us as many vehicles as we wanted. We never felt pressured in an salesman. We felt really comfortable with him. He was knowledgeable and eager to show us as many vehicles as we wanted. We never felt pressured in any way. A great car buying experience!! More
Hannah handled everything with this transaction with incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the c incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the customers. More
Koons is the best dealership that I have ever been to. The Sales manager and team were simply amazing. The Sales manager and team were simply amazing. More