Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,411 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,411 reviews
December 21, 2022
Frankly, the service department is a big reason why I buy cars at Koons Ford Annapolis. They do good work at a reasonable price. Sometimes the service guys are a bit surly but I don’t care about that becau cars at Koons Ford Annapolis. They do good work at a reasonable price. Sometimes the service guys are a bit surly but I don’t care about that because they are knowledgeable and straightforward. More
by FONTANEL
Verified Customer
December 20, 2022
Have used them exclusively for my Ford service. I have 225,000 miles on my 2012 Fusion and it has rarely needed emergency service. I had a bearing fail and Mike worked me in and resolved the issu I have 225,000 miles on my 2012 Fusion and it has rarely needed emergency service. I had a bearing fail and Mike worked me in and resolved the issue quickly. More
by kathleen_makowski
Employees Worked With
December 20, 2022
Service for our 2010 Ford Expedition is top shelf -- fast and easy. Thank you, Mike Treas! and easy. Thank you, Mike Treas! More
by gtiortel
Employees Worked With
December 20, 2022
Pick up and delivery drivers were terrific! 50k tune up took a l;long time 50k tune up took a l;long time More
by KEN.PIEL
Employees Worked With
December 20, 2022
Everyone at Koons is wonderful! They treat us like family. I highly recommend you go there for any of your car needs. They treat us like family. I highly recommend you go there for any of your car needs. More
by LUBBEFAMILY
December 20, 2022
Everyone at Coons that I dealt with, we're very courteous and helpful. Got my truck done in no time. Thanks guys and gals. and helpful. Got my truck done in no time. Thanks guys and gals. More
by Daveo
December 19, 2022
I never received a call/update from my rep. He said he called twice...never got anything. That' tough to believe in this day and age with technology. I called and left 2 voicemails over 3 days. He said he called twice...never got anything. That' tough to believe in this day and age with technology. I called and left 2 voicemails over 3 days. Also, you guys are way too busy. There are other outfits who have way better customer service and get the job done much faster. Lastly, I left the keys on the car and called to alert someone of that after dropping the car. I asked the lady on the phone if I should turn around and drop in the drop box and she said no, just give me the code. I gave her the code and called 5 hours later for a status to only find out that nobody got the code, and nobody touched the car. Again, you guys are way too busy for good customer service. More
by david@atlanticprimemtg.com
Employees Worked With
Andrew Schneider
December 19, 2022
Great handlingbof vehicle Friendly and welcoming staff Respect for vehicle and the property inside Will visit again staff Respect for vehicle and the property inside Will visit again More
by Love11302803
