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Koons Ford of Annapolis
Annapolis, MD
1,283 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,283 reviews
July 22, 2024
Helpful, not too pushy, knowledgeable, great service. Helpful with all of our requests. Would recommend buying here again. Helpful with all of our requests. Would recommend buying here again. More
by kmevans10
Verified CustomerEmployees Worked With
Other Employees :
A lady from the finance department helped us. She was wonderful.
July 20, 2024
The selection was amazing. The staff and service was stellar. We walked in with the intention of purchasing one car and we left the dealership with two! Our salesman Darrick ca The staff and service was stellar. We walked in with the intention of purchasing one car and we left the dealership with two! Our salesman Darrick catered to our every need. Awesome job Koons Ford. You definitely WOWed us. More
by suzettebryan5813
Employees Worked With
July 20, 2024
Thevsrlection of cars was amazing. We walked on with the intention of purchasing one car and we left with two. Darrick catered to our every need. We walked on with the intention of purchasing one car and we left with two. Darrick catered to our every need. More
by suzettebryan5813
Employees Worked With
July 20, 2024
Darrick is very friendly and kind. I also appreciate that he jumped right on helping me take care of a service issue and had it resolved for me. I also appreciate that he jumped right on helping me take care of a service issue and had it resolved for me. More
by DAWNWIRTZ
Employees Worked With
July 19, 2024
We've been dealing with Koons Lincoln/Ford of Annapolis for many years. hey are consistently excellent. Great customer service and quality workmanship. Mike Treas is our go-to service manager. He knows for many years. hey are consistently excellent. Great customer service and quality workmanship. Mike Treas is our go-to service manager. He knows us and our cars well and always provides prompt, courteous service. More
by ron-hettie-courtney
July 19, 2024
Very polite, and work done in timely manner. Seem to be done correctly and competently. Seem to be done correctly and competently. More
by MHCAMM
Employees Worked With
July 19, 2024
usually good but last time was horrible, waited 3 hrs and finally had to ask where my truck was even after this was a scheduled appointment. No communication, and got my truck back with greasy fingerprints a finally had to ask where my truck was even after this was a scheduled appointment. No communication, and got my truck back with greasy fingerprints all over it , and a scratch in the hood. Very dissapointed, and the place was a mess that day. More
by RFBIGBUCK
July 18, 2024
Mike Treas is a great service manager. He’s always very helpful. Since customer service is lacking these days it’s good to have someone with integrity assisting you. He’s always very helpful. Since customer service is lacking these days it’s good to have someone with integrity assisting you. More
by MARAYHART
Employees Worked With
July 17, 2024
The Kneeling module makes noise when ever I drive over a pothole or manhole. It makes no difference and the noise is so loud, it's alarming. The Kneeling function works, but doesn't seem to be as flawless a pothole or manhole. It makes no difference and the noise is so loud, it's alarming. The Kneeling function works, but doesn't seem to be as flawless as before. More
by GERRI.MEGGETT
Employees Worked With
Hannah
July 17, 2024
They found the problem right away and got the car back to us all fixed. us all fixed. More
by KJHANEY
