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Koons Ford of Annapolis

Annapolis, MD

4.5
1,413 Reviews
Proudly Serving Our Community Since 1969. Everyone at the Koons Ford store and the Koons family want to very simply just say thank you. We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self. The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle. While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service. -Joe Koons
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2540 Riva Road

Annapolis, MD

21401

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Showing 1,413 reviews

January 19, 2023

I have had my F-150 here numerous times for the same or similar problems. They are very difficult to get in touch with, don’t provide very through explanations of the problems and are very unclear about wh More

by Prelude532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darian Brewer
January 19, 2023

The service team is top notch! I only trust this team to work on my car. More

by dhnoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2023

Great service, great workers. Very polite and informative. I got the works and it was done very quickly. I definitely trust Koons Ford with my car! More

by cadixon01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

very happy with all departments of the store. service fixed right the first time and as estimated ... Thanks More

by PETE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darian Brewer, John Perry, Andrew Schneider, Mike Kegley
January 18, 2023

Earl was great to work with. Provided helpful guidance on my repairs. Steven was also great at providing regular communication. More

by acorn3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

Charlita did a great job from start to finish with the build of my truck. Thank you so much! More

by jeffbruso
Recommend Dealer
Yes
Employees Worked With
John Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlita Hearn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Zavala
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

My car was at your shop for more then 30 days, I was assured that all was repaired..... 3 weeks after we got the car back, the transition is still slipping and airbag light is back..... More

by mpcapurro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Earl Mosby
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

Darrick did a great job keeping us up to date on the build of our vehicle. More

by bj_grass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrick Tolliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

Attempted to reach service advisor Drew 5 times throughout the day. Never returned calls. Other service advisors passed 2 messages for callback. Nothing. I had to drive 40 minutes to go talk to him More

by JackFrost
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew
January 17, 2023

I dropped my car off to be serviced and was told multiple times the car would be ready that evening. The shop closed and they never called to say the car was not going to ready. The next day I was informed t More

by angm
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Schneider
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