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Koons Ford of Annapolis
Annapolis, MD
1,594 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,594 reviews
July 19, 2025
I had an appointment for 8am. There seemed to be confusion if I even had an appointment. Around noon, I checked with my designated service representative in which they jumped thro There seemed to be confusion if I even had an appointment. Around noon, I checked with my designated service representative in which they jumped through hoops to get my truck pulled in for service. I was the last one in the waiting room after every other customer had gone and left. It was obvious that my appointment was overlooked for forgotten. The gentleman handling checkin sincerely apologized. I haven't had an issue at Leonardtown Ford nor at Koons Ford of Baltimore. The other locations get me in on-time and out within 1 to 1.5 hours tops. I don't see why I should return to this location. I've been a Ford owner since 2017. This location was a severe disappoint to me. -2024 Ford Raptor R More
by mrfranquez
Verified CustomerEmployees Worked With
July 18, 2025
Someone is always willing to assist. Service center is lacking in several ways. My tailgate would not open. I was asked to bring my truck back and was told that the cameras were updated Service center is lacking in several ways. My tailgate would not open. I was asked to bring my truck back and was told that the cameras were updated and that something was connected to the tailgate to all it to open. Did not give permission for that update. More
by PMLANDSCAPING12
Employees Worked With
July 18, 2025
Best car shopping experience I have ever had in the 10 plus vehicles I have purchased. Everyone was very patient with me and my wife. Phat Yuth took the time to explain everything on our new vehicle and plus vehicles I have purchased. Everyone was very patient with me and my wife. Phat Yuth took the time to explain everything on our new vehicle and answer all of our questions no matter how off the wall it might have been. If you are shopping for a vehicle make sure you find Phat Yuth. More
by Martyheath2012
July 17, 2025
Brandon was great to work with and the whole team made out experience flawless and easy! out experience flawless and easy! More
by jessicacrosslin0
Employees Worked With
July 16, 2025
Although I had an appointment - it did take about 2 hours plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. More
by revray
Employees Worked With
July 11, 2025
I was provided with several options and the opportunity to make a truly informed decision without any pressure. to make a truly informed decision without any pressure. More
by Mrsmcgugan
Employees Worked With
July 10, 2025
Great friendly service. We really appreciated his effort and willingness to support our needs. Thank you. We really appreciated his effort and willingness to support our needs. Thank you. More
by dpkelly24
July 09, 2025
The service department is great and I have been happy enough with them to keep returning for the past 6 years ! enough with them to keep returning for the past 6 years ! More
by mvreatt
Employees Worked With
July 07, 2025
Our dealer Nathan Gray was courteous pleasant informative and very business like. We love the whole experience. and very business like. We love the whole experience. More
by ARNETTABELTON
