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Koons Ford of Annapolis

Annapolis, MD

4.5
1,323 Reviews
Proudly Serving Our Community Since 1969. Everyone at the Koons Ford store and the Koons family want to very simply just say thank you. We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self. The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle. While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service. -Joe Koons
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2540 Riva Road

Annapolis, MD

21401

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Showing 1,323 reviews

October 30, 2024

Very professional service all around. It was an easy process and would highly recommend. Thanks More

by Cullen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrick Tolliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

I recently purchased a 2020 Jeep Gladiator from Koons Ford of Annapolis, and I highly recommend Brandon and Terri! They made us feel welcome and valued from the start. The test drive went smoothly, and t More

by SummerMo18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Koons is always great to deal with there service department is always very good easy to deal with More

by MARTY-SLAUGHTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Very please with my experience at the dealership. Brandon was responsive without being pushy. Helped find the perfect model after some research. Even when small challenges occurred he worked throug More

by ei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Disappointed no Lincoln loaner car is no longer offered , that is a part of the Lincoln promise.😞 More

by WALKERJILL89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

excellent from start to finish, great communication and service! As always, very pleased with Koons service department! More

by PVERUHIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

I had an 8am appointment and it took 2 hours and 20 minutes. The coupon said the fluids would be topped off and I was charged over $10 for the fluid used. More

by DAVESUN1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
October 27, 2024

The service was good. Customer service attendant was fantastic. The mechanics did an excellent job. Just didn’t understand why the parts were not already there as my vehic More

by HOWELL-JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember. Mr Treas called out
October 26, 2024

I previously wrote that the work was performed very professionally. You rejected my response ? That’s my response. More

by SROBERTSON3060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

Great dealership, moved away from Annapolis, was back for the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last More

by TODD84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrick Tolliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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