Koons Ford of Annapolis
Annapolis, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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We are a private non-profit organization and provide care and transportation to those with disabilities. We sought and obtained a quote for a handicapped accessible transit van and received a favorable bid f and transportation to those with disabilities. We sought and obtained a quote for a handicapped accessible transit van and received a favorable bid from your dealership. Mr. Bobby Baker, salesman, was a pleasure to deal with and handled our transactions effortlessly. Additionally, we enjoyed working with Hannah Goldbeck throughout this purchase, who has lead us through the MVA process. The vehicle is as quoted, has the handicapped features required and handles well for a large vehicle. It's been a pleasure working with Koons Ford and its staff. Thank you! More
the service has always been good especially from Earl Mosby in service. And Alex has also been very helpful. Mosby in service. And Alex has also been very helpful. More
My service experience has been good, except with my e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it wa e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it was like to fix the car. More
I had an enjoyable time talking with Mr Gray who was very personable. Mr. Zavala discussed all the aspects of finance my purchase. personable. Mr. Zavala discussed all the aspects of finance my purchase. More
Dealership did not have parts to fix recall, despite recall number being in the appointment purpose. This delayed return of our car by an extra night. Also, we ordered a new key fob to replace one t recall number being in the appointment purpose. This delayed return of our car by an extra night. Also, we ordered a new key fob to replace one that drains batteries and gave dealership both of our fobs to do the programming. Dealership lost the physical key from inside one of our fobs (but later found it) and deprogrammed our functional fob, returning to us the new fob plus the one that drains batteries (and a non functional third). More
I it was possible to a higher rating I would. The staff was very knowledgeable and professional From start to finish it was a great experience👍👍👍 The staff was very knowledgeable and professional From start to finish it was a great experience👍👍👍 More
The staff at Koons are very nice to work with. From the Service Dept to the Sales Dept were very polite and helpful. From the Service Dept to the Sales Dept were very polite and helpful. More
Greeting from Patrick was immediate and friendly. His product knowledge was very good, although I knew wat car I was interested in because the website of available new cars was very good. Terri Norr His product knowledge was very good, although I knew wat car I was interested in because the website of available new cars was very good. Terri Norris, business Manager was great, walking me through the massive paperwork, and even getting me a refund on my protection plan ( my former explorer was 2 years old and was totaled in a car accident) Easy experience all around. More
Sales rep was helpful and knowledgeable, he did a great job of showing me all the awesome features. Overall they have a very friendly atmosphere. job of showing me all the awesome features. Overall they have a very friendly atmosphere. More
My experiences with the service department have always been positive. Mike Treas does a good job. been positive. Mike Treas does a good job. More