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Koons Ford of Annapolis
Annapolis, MD
1,323 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,323 reviews
October 30, 2024
Very professional service all around. It was an easy process and would highly recommend. Thanks It was an easy process and would highly recommend. Thanks More
by Cullen
Verified CustomerEmployees Worked With
October 29, 2024
I recently purchased a 2020 Jeep Gladiator from Koons Ford of Annapolis, and I highly recommend Brandon and Terri! They made us feel welcome and valued from the start. The test drive went smoothly, and t Ford of Annapolis, and I highly recommend Brandon and Terri! They made us feel welcome and valued from the start. The test drive went smoothly, and the entire purchasing process was efficient with clear and fair pricing. Brandon’s knowledge of the vehicle was invaluable, ensuring we felt confident with our new car. Terri guided us through the paperwork seamlessly and answered all our questions. We left excited and happy with our choice. If you're looking for a car, visit Koons Ford of Annapolis and ask for Brandon and Terri—you won't be disappointed! More
by SummerMo18
Employees Worked With
October 29, 2024
Koons is always great to deal with there service department is always very good easy to deal with department is always very good easy to deal with More
by MARTY-SLAUGHTER
October 29, 2024
Very please with my experience at the dealership. Brandon was responsive without being pushy. Helped find the perfect model after some research. Even when small challenges occurred he worked throug Brandon was responsive without being pushy. Helped find the perfect model after some research. Even when small challenges occurred he worked through them and kept communication open. Highly recommend him. More
by ei
Employees Worked With
October 28, 2024
Disappointed no Lincoln loaner car is no longer offered , that is a part of the Lincoln promise.😞 that is a part of the Lincoln promise.😞 More
by WALKERJILL89
October 28, 2024
excellent from start to finish, great communication and service! As always, very pleased with Koons service department! service! As always, very pleased with Koons service department! More
by PVERUHIS
October 27, 2024
I had an 8am appointment and it took 2 hours and 20 minutes. The coupon said the fluids would be topped off and I was charged over $10 for the fluid used. minutes. The coupon said the fluids would be topped off and I was charged over $10 for the fluid used. More
by DAVESUN1943
Employees Worked With
None of the above
October 27, 2024
The service was good. Customer service attendant was fantastic. The mechanics did an excellent job. Just didn’t understand why the parts were not already there as my vehic Customer service attendant was fantastic. The mechanics did an excellent job. Just didn’t understand why the parts were not already there as my vehicle was on that was identified by the VIN, in the event that I needed it. I had to make a separate appointment and miss another day of work. I am pleased that my vehicle is safe to drive again. More
by HOWELL-JL
Employees Worked With
I don’t remember. Mr Treas called out
October 26, 2024
I previously wrote that the work was performed very professionally. You rejected my response ? That’s my response. professionally. You rejected my response ? That’s my response. More
by SROBERTSON3060
Employees Worked With
October 26, 2024
Great dealership, moved away from Annapolis, was back for the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last the boat show and brought my truck in for service. They noted that my current service provider has not completed some of the maintenance at my last service. They went ahead and completed those additional services for me. I will travel the 3 hours each way just for this service! More
by TODD84
