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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,289 Reviews

5,289 Reviews of Klaben Ford Lincoln - Service Center

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March 15, 2025

Always working on quality. Will make it right. Easy on appointments times. Get you in and out quickly. More

by rogerhubbardjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Klaben Ford Lincoln responded

Good evening Roger! Thank you very much for the praise! We use these to both celebrate the victories and learn where we can better help our customers. But, more so, I appreciate you taking some time out of your day to let me know where we could've really stood out. You have my word that these details will absolutely be stressed and worked on to achieve. Thank you! Aaron Heinlein Asst Service Manager Cell: 330.352.1925 Email: aheinlein@klaben.com

March 14, 2025

Gavin was great! I came in on the wrong day, Gavin still took it! Awesome! More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

On time, quick complete service. Scheduling was easy, Joe French does and excellent job in going over details and additional offerings. More

by bmarshall7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2025

We keep coming back to this dealership because of Mike Brandvold, he knows our needs, is friendly and keeps us up to date on our cars. More

by lkutinsk77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2025

Everyone is so helpful and polite. Willing to take extra steps to help! Unexpected bu appreciated carawash!! More

by dmbohio711
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mitchel
March 13, 2025

The team I worked with was very professional. Anthony is always a pleasure to work with. I appreciate the excellent customer service I received when I left the service center and my car wouldn’t More

by ANGIE32275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody the mechanic
March 13, 2025

Work is always done well and on time and the car is clean when done Good explanation of what is needed in advance More

by jemig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2025

Mona is a great representative for your company. Have dealt with her for many years . Very friendly and professional. 5 star rating More

by S12MERRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2025

Been a customer since 1994, very happy and satisfied with everything. Sales and service departments, not to mention ownership has been great. More

by IMSANDYZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2025

MONA CROOKS DID A GREAT JOB TAKING CARE OF ME I CAME IN ON THE WRONG DATE FOR AN OIL CHANGE AND I DROPPED OFF THE MAVERICK AND SHE GOT THE JOB DONE SHE IS A GREAT ASSEST TO YOUR TEAM THANK YOU MONA AND TH More

by gkime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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