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4,996 Reviews of Klaben Ford Lincoln - Service Center
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February 24, 2024
I would recommend Klaben Ford/Mona for service, they stand behind their work. If there is any problems or concerns they follow up to make it right. stand behind their work. If there is any problems or concerns they follow up to make it right. More
by BMEGYESI
Verified Customer
February 23, 2024
Super friendly; professional, knowledgeable, and the best part - easy! Absolutely top notch all the way around! part - easy! Absolutely top notch all the way around! More
by jimar0
Employees Worked With
February 23, 2024
The best Ford dealership I have ever dealt with ! Staff and service is top notch ! Staff and service is top notch ! More
by exceltoss
February 22, 2024
Mona provided exemplary service. Very attentive and thorough in reviewing the services provided and results. Very attentive and thorough in reviewing the services provided and results. More
by douglas1140
Employees Worked With
February 22, 2024
Was very helpful , fast efficient , and very understanding with great customer service . I highly recommended. Great job ! understanding with great customer service . I highly recommended. Great job ! More
by Destiny
Employees Worked With
February 22, 2024
Kim has always been available to answer my questions. Most recently my check engine light came on when I was near Cleveland. I called & spoke with Kim & after answering questions she advised the car be Most recently my check engine light came on when I was near Cleveland. I called & spoke with Kim & after answering questions she advised the car be towed to Klaben. Kim kept me advised of the issues involving the engine. I really appreciated Tim the Service Department Manager contacting Ford when I was told I needed to replace the engine because of a cracked valve. Since the car had near 100k miles on it I was surprised when told I needed a new engine. Kim continued to keep me apprised of the situation. When I picked up the car she thoroughly explained the costs involved & what Ford & Klaben assisted in the cost of the repair. I’m looking forward to continuing working with Klaben & especially with Kim Wolfram. More
by Kathy.tinker51
February 21, 2024
Kristin's customer service was phenomenal. Unfortunately I am not as pleased with the overall service I received from the Klaben body shop. Original estimate to repair hail damage was one to Unfortunately I am not as pleased with the overall service I received from the Klaben body shop. Original estimate to repair hail damage was one to two days. After additional paint damage caused while removing the dents the total time was almost two weeks and two visits to the body shop with the possibility of the need to make a third return to correct paint issues. It's a good thing we pay for rental car insurance for repairs or this would have cost us hundreds of dollars in rental car needs. More
by juliemarchion
Employees Worked With
February 21, 2024
The service department did a great job pulling catching up my super duty on outstanding recalls in a timely manner. up my super duty on outstanding recalls in a timely manner. More
by MIKEL13
February 21, 2024
Mona is very friendly and efficient. She made sure I knew what was done on my Bronco and that I knew about the complimentary wash! We will keep bringing our vehicles to her at Klaben! T She made sure I knew what was done on my Bronco and that I knew about the complimentary wash! We will keep bringing our vehicles to her at Klaben! Thanks! More
by Lou
