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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,983 Reviews
Call Service Center (330) 673-3139

4,983 Reviews of Klaben Ford Lincoln - Service Center

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November 02, 2024

Mobile oil change service is amazing. The tech arrived on time and did a great job. More

by nick@amfmarine.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile service
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November 02, 2024

Always helpful when addressing my needs and at a reasonable cost within my time constraints More

by muschold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 02, 2024

Joe was awesome, he helped me and kept me updated the whole time my car was there. Thanks Joe!! More

by nwitherow4893
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2024

After 3 trips to Klaben for the same problem, it still was not fixed. Their last diagnosis was to install a new latch in my tailgate. The body shop that was originally working on my truck ordered the la More

by rmcgraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Thurman Jr
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your you review and honest feedback about your recent service visit. In addition, your kind words about Anthony were appreciated. We share this feedback with our entire team and use it to know what we’re doing well as well as areas needing improvement. After reading your comments it is clear that we failed on a couple fronts and in turn did not provide you with the level of service you deserve, no excuses. Your time and complete satisfaction are very important to us. We clearly let you down in our diagnosis and created an inconvenient experience and lost confidence. We are better than this. It was a pleasure meeting you over the phone and having the opportunity to personally apologize and gain your valuable additional insight. Your willingness to give us another opportunity to regain your trust and confidence in us is greatly appreciated. Thank you again for your feedback. Anthony, I, and the entire Klaben Team remain at your service. Sean Bradford – sbradford@klaben.com

October 31, 2024

Mona is the best! Recommend Klaben many times! From our sales to service experiences, great experiences always More

by TOsborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2024

Did what they said they were going to do at the time they said they would. More

by coolbreeze103
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2024

Aaron was faced with a challenge when my truck arrived and he handled this situation with great customer service as well as communicating with me every step of the way. Much appreciated More

by Cashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2024

Brandon was very helpful and have me a great quote on some new shocks. In fact he was able to save me money. More

by Countypig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent
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October 29, 2024

Kim and the Klaben service team took excellent care of my 2005 50th Anniversary Thunderbird. A very special car and it was serviced and then returned in excellent condition. A++++ experience!!!! More

by DavidM0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 29, 2024

Great experience buying a used ford explorer. Reasonable price and straight forward. Appreciate their integrity! More

by Rluce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crowe
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