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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,431 Reviews

5,431 Reviews of Klaben Ford Lincoln - Service Center

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August 04, 2025

Very professional as always. Kim Wolfram is the best!!! Identified the steering problem and remedied it while I waited. More

by BOGGSE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

Joe kept us updated on my car. Had it detailed and it looks great. very pleased. More

by pebbled1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

I always appreciate being heard about my concerns with my car. Communication with the whole team is great. I won't take my car anywhere else More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

Gavin was very helpful, and very informative. He made sure I knew what was going on. He went over and beyond and it was greatly appreciated More

by tanyamiller50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

Overall good experience. Kept me updated. Appreciated the loaner. Service took a little longer than expected but waited for tires. Car drives extremely well. More

by JOPHOTO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and for the positive comments shared. We look forward to receiving and then sharing this with our entire team. A 4-star rating may mean we did well in serving you. It may also mean there was something we could have done better in some way, and other times it is a mistake. The take aways allow for us to reflect on where we are succeeding as well as areas possibly needing attention. Might you have a few minutes to talk today so that I can make sure that we can discuss with all of our team members how, and where, we can improve? Thank you, Aaron Heinlein Asst Serv Manager C: 330.352.1925 Email: aheinlein@klaben.com

July 31, 2025

Mona and the rest of the Klaben team are always a pleasure to work with. More

by tariann9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Great service and follow up! Exceptional customer service! Communication was sent timely and satisfaction was received. A++++ More

by tina.curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Tyler was extremely helpful and clear in explaining the service to be done and the mechanics findings. A cheerful, helpful individual. More

by Sherlock101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Gilles
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

As always, Joe and Klaben Ford take great care of my car. He always ensures that everything is right. More

by LISA.M.SIMMONS
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Joe was, as always, very clear in explaining what the problem was with my Ford Focus and kept me apprised of its progress. More

by PCRAIGRUSSELL
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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