Klaben Ford Lincoln - Service Center

Kim Wolfram is amazing. On May 31, 2025, I brought a recent acquisition in to Klaben Ford-Lincoln of Kent for 2 tires and an alignment (plus a few minor things) and left ver On May 31, 2025, I brought a recent acquisition in to Klaben Ford-Lincoln of Kent for 2 tires and an alignment (plus a few minor things) and left very specific instructions about saving the two old tires which still had enough tread on them to make spares. I had also detailed the vehicle before going in for the tires and they took excellant care of my car, the way I do. It was as clean coming out of the dealership as it had been going in. And when I picked it up Carl B. stopped at Kim's desk to say hello and ask how my family was doing. What a class act, love them! More

Very courteous & professional employees, I'm always treated very well & they are thorough with repairs treated very well & they are thorough with repairs More

We took our 2024 Ford Escape in for its 15,000 mile check up. Kim Wolfram did her usual excellent job of checking us in and explaining the work to be done. We got back the car before the time she promised. up. Kim Wolfram did her usual excellent job of checking us in and explaining the work to be done. We got back the car before the time she promised. We also worked with Kim to set up a service time for our 2023 Ford Transit camper van, including ordering new tires. This will prepare us for our next big trip. Thanks Kim! More

Great experience as always. Joe French always takes great care of me. His communication is thorough and transparent. Klaben has earned my trust over the years and I’ll continue Joe French always takes great care of me. His communication is thorough and transparent. Klaben has earned my trust over the years and I’ll continue to work with them. More

They provide great service. Quality staff. I love their service but find these surveys tiresome. I have been a customer for over twenty-five years and will continue my patronage Quality staff. I love their service but find these surveys tiresome. I have been a customer for over twenty-five years and will continue my patronage. More

Always explains what is to be done and approximate time to complete service. Calls if problem. to complete service. Calls if problem. More

Mona is my contact. Every appointment has been a great experience. Mona is professional, courteous, pleasant, friendly, informative. I had a couple questions today and Every appointment has been a great experience. Mona is professional, courteous, pleasant, friendly, informative. I had a couple questions today and she answered them and treated me like a customer, not like I was bothering her. She reminded me that my 30,0 mile inspection was due, too me the cost and it would be a 4 hr wait. I appreciated that very much. I told her I would try to get someone to pick me up or pick a day when I could wait and reschedule. In this day and age, unfortunately, it is difficult finding a person that likes their job and treats customers with respect. Maintenance is necessary but not always enjoyable, but Mona makes it a lot easier to deal with it. More

Time for service on my 18 f250 came all the way from Florida to have Klaben service my vehicle! Mike Brandvold is my advisor been so for over 20 years trust him with all the family vehicles. Truck need Florida to have Klaben service my vehicle! Mike Brandvold is my advisor been so for over 20 years trust him with all the family vehicles. Truck need a few things done extended warranty covered some but then the bad news new front brakes that was an ouch. Mike was able to put lifetime pads on and was a special so he was fantastic. Eric Chapman is who I like to work on my truck known him as long as Mike. With saying that if Mike says someone who is more schooled in something all the techs I trust. Sean Bradford manager is great guy to work with also. Went over to sales to say high Christine Klaben and momma got a new car, but that’s another story. More

I would like to thank Gavin Fano and Sean Bradford for the great service they provided in taking care of my Edge looking forward to leasing a Explorer in the next three months keep up the great service an the great service they provided in taking care of my Edge looking forward to leasing a Explorer in the next three months keep up the great service and I really like the mobile service I have used it twice also all of the other service dept employees always make you feel welcomed More