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Klaben Ford Lincoln

Kent, OH

5.0
14,640 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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April 14, 2025

Thank you! It’s always a pleasure doing business with Mike Uzl and Klaben in Kent! More

by NC26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

My sails man said he was going to call my insurance company and switch my insurance to my new truck, that never happened. I came back to Klabin a week after I bought my truck and asked my sail man abou More

by bbailey11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Klaben Ford Lincoln responded

Bill, Thank you for taking the time to share your honest and candid feedback. Please know that we have trained professionals and processes in place to prevent issues like this from happening.  We are committed to and driven by doing what’s best for the customer.  In your case, we failed to deliver the level of service you expect and deserve from Klaben.  Ultimately, we must accept responsibility for these failures. On behalf of the entire Klaben team, I sincerely apologize for dropping the ball not just once, but twice in your case. Rest assured we take your feedback seriously and incorporate what we discovered from your negative experience into process improvements. I want to thank you for taking my call and allowing us to attempt to make it right. If you have any other issues or concerns you would like to discuss, please don't hesitate to reach out to me via the contact information below. Thank you for your continued loyalty to Klaben over the years. Without customers like you, our success would not be possible! Thank you, Christine Klaben cklaben@klaben.com 330-673-3139 ext 314

April 13, 2025

Amazing job by Tyler He made this experience very easy and he had everything ready for me More

by Thomasahenderson0416
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

Great experience. David went above and beyond. He was friendly, patient, and knowledgeable. You have a life long customer with me and my family. Thank you to Rich Kla More

by Carl
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

Friendly, knowledgeable, helpful, courteously to everyone. I would recommend his to everyone. Thank you Lou More

by Lou_Gliozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

Always a great experience! Such an awesome atmosphere with amazing people! Tim Sterling is the best! More

by RKess14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

Nothing short of exceptional. Treated like family as soon as I called in and when I came into the facility it was like I was talking to a best friend. These guys will get you what More

by shawn.barauskas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

Tim was outstanding very outgoing and friendly and he really did a wonderful job for me More

by Very happy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

So happy with the work at Klaben. I feel confident the service dept. took care of my car, I had new tires, breaks, oil change, and detailed cleaning. . . they covered it all. Thank More

by debloughborough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

Working with Tom their service manager, great experience. Outstanding customer service and knowledge base. Mike was also outstanding. Work in Cleveland in healthcare everyday and they helped make things happ More

by Derek Meyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.