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Klaben Ford Lincoln

Kent, OH

Overview
Employees
Reviews
Vehicles
5.0
14,664 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,665 reviews

July 19, 2023

Very convenient and an excellent service option. I hope to continue using this service option in the future More

by YUNGDJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 19, 2023

After a lengthy search, my husband and I purchased our first Ford at Klaben of Kent. We found the dealership and our salesperson Kyle to be friendly, informative and low pressure. In the end we are very More

by Cassie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Klaben Ford Lincoln responded

Cassie, thank you for your business and taking the time to post a review and the nice comments about Kyle. I also want to thank you for the additional input you provided. To most, 4-stars is a high mark, but we obviously fell short of exceeding your expectations with Klaben and your experience and for that, I'm sorry. We ask for customer feedback not only to celebrate successes but also to learn where we can grow and improve. We share your comments with all of our team members so that we can be better at what we do and increase customer satisfaction. Know that you, the customer, are the most important part of our business and without you and your candid comments, we cannot be successful. So again, thank you! I , and the entire Klaben Team, remain at your service! Roscoe Woodberry II 330-673-3139 x. 313 rwoodberry@klaben.com

July 18, 2023

Luke and his team were top notch. They made my car buying experience joyful and stress free. I would highly recommend them to anyone looking for a new vehicle. More

by Tdzuercher
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2023

Luke was very helpful and personable. Denise in finance was also very transparent and easy to work with. Overall a wonderful experience! More

by d.dodrill95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
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July 18, 2023

Everyone I came in contact with at Klaben were very friendly and polite. Joseph was very thorough in listening to my concerns about the car and making sure all was complete. I highly recommend Klaben More

by frenchpatricia196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2023

To the entire Klaben Ford Team - Thank You! Special thanks to Scott and Mr.Klaben. More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Burghardt
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July 18, 2023

Great team in all aspects. Always service with a smile. They instill trust in the auto industry More

by MABDENT
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mona Crooks 5 star, John Coleman 5 star
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July 17, 2023

Louis was super helpful and very responsive! Louis truly tries to help fill your needs despite your financial situation. It's very hard to find people who care about their jobs anymore, but you More

by Jessica.panas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 17, 2023

Quality work at an affordable price. Cleaned injectors and throttle body in a timely manner. More

by MPOINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 17, 2023

Explained everything that needs to be done. Good service should have updated my file…my contact information More

by svickery64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. Based on your rating and comments, it would appear we met most of your expectations. Unfortunately, we fell short of exceeding your expectations. For that, I owe you an apology without excuse, for not delivering an excellent experience. I was hoping to gain additional insight and provide assistance in resolving your concern. My direct contact information is listed below. I welcome the opportunity to personally apologize and to make things right for you. In addition, it is my responsibility to utilize your feedback via coaching and counselling of fellow team members and to take corrective action, as needed, regarding internal process failures. I respect your time and truly value your feedback.

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