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Klaben Ford Lincoln

Kent, OH

5.0
14,303 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,303 reviews

November 30, 2024

Klaben is a Top Notch Dealership. The service department is by far the best I've ever worked with. Mike, Shelby, Shelby and the whole crew is very professional and courteous. Thank Yo More

by JERRY.SCHNEIDER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2024

I have been leasing from Klaben for 5 years now and have always had the best experiences. My original dealer retired and I had the pleasure of working with Luke this time around. He was so helpful and did e More

by Danii Nichole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marah Brammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zayen Comedy
November 29, 2024

Klaben service is the best and my service rep Mona Crooks is great she always does her best. More

by DALLASLHOLCOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

Great service with the warranty work and going the extra mile to contact Ford to help out with cost over runs. More

by Strublern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

I brought my vehicle in for service, spoke with Brandon , who is very friendly and Thorough. Everything was simple and seamless. I was very happy. More

by Lcompton69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Had a great experience with everyone, particularly Gary! Tim was helpful too! We loved the car that we purchased! Thought we were getting some videos from Tim but we did not receive those! There was some More

by j_ferrara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Iuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marah Brammer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Klaben Ford Lincoln responded

Jan, Thank you for taking the time to leave your feedback regarding your purchase of the Lincoln Aviator from Gary and Tim. We welcome customer input as it is a very important aspect of how we do business. Your honest and candid feedback allows us to celebrate our wins and coach up our failures. Based on your comments, it is clear that while Gary was the highlight of your experience, we still fell short when it comes to following through on our commitments and providing you a transparent, straight forward process through to delivery. Gary and I have both tried to reach out to you to gain additional insight. If possible, I would be grateful for the opportunity to speak with you about the details of your experience and how we can improve going forwards. My contact information is listed below. Once again, I appreciate your feedback and I look forward to speaking with you further. David Klaben 330-673-3139 ext 309 dklaben@klaben.com

November 27, 2024

Joe is an excellent service technician and would recommend him to all my family and friends. He was so helpful with explaining my questions and understanding my needs. More

by ween44221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Anthony is very helpful x x x x x x x x x x x More

by JEANNE_MARTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

It’s easy when everything goes right. This time there was a little mixup with my tire order and they went above and beyond to make things right! Excellent customer service by Brandon ! More

by wwagnerone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

Kyle and everyone else at klaben Ford are amazing. He made getting my f150 easy with how well he communicated to me and my wife. More

by Brandonbart111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burghardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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