Ken Ganley Ford Norton

Always a very easy and smooth process here. Management and staff is top notch and great selection at a great price!!! Management and staff is top notch and great selection at a great price!!! More

Excellent. Efficient, thorough, checking everything. I couldn't ask For better service! They were right on time! Efficient, thorough, checking everything. I couldn't ask For better service! They were right on time! More

Very friendly and willing to work out based on need and budget. Love to go again for any future purchases. budget. Love to go again for any future purchases. More

Always been friendly an asked a question very helpful great service an excellent work No matter who I see service or in showroom all are friendly great service an excellent work No matter who I see service or in showroom all are friendly More

He was very kind and got me in the exact car I wanted. He showed me how to set my car up to my liking and helped me understand my car better He showed me how to set my car up to my liking and helped me understand my car better More

Gavin made the car buying experience easy. He answered all my questions and made the experience so much less stressful He answered all my questions and made the experience so much less stressful More

March 13, 2023 My experience at Ganley was profoundly challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipp challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipped with water jackets between the cylinders, has been identified to fail, leading to antifreeze leakage into the cylinders and subsequent engine failure. This issue has prompted a pending class action lawsuit. Despite consulting multiple attorneys who indicated the potential lengthiness of the legal process, I found waiting intolerable given the urgency of my situation. Transitioning to my interactions with the Ganley team, initial impressions were positive with a friendly atmosphere. However, matters took a different turn during discussions on pricing. Initially, a rough estimate of $8,000 was provided. Following negotiation and my emphatic assertion that the issue was not of my making, given the vehicle's modest mileage of 73,000, I was eventually quoted a final price of $4,500, inclusive of all expenses. Concurrently, Ford Customer Service Center offered $5,000 in assistance, bringing a sense of relief. Regrettably, Ganley subsequently reneged on their initial offer. The representative who initially quoted $4,500 later claimed it was for parts only, contradicting her previous statement. This inconsistency was concerning, indicating possible miscommunication or misrepresentation within the dealership. Again, I sought legal advice. Afterall, I had two separate calls with the quoted price. In the end the legal battle would have cost more than the $2300 for the work to be completed. At this point I reached out to General Manager Tom Yerace, who assured me that he would get to the bottom of it all. He did not! I was given over to John Kirchenbauer, the service manager. Subsequently, communication delays ensued, stretching what was supposed to be a swift resolution into a prolonged ordeal lasting weeks and eventually months. Despite my inquiries, obtaining a detailed breakdown of costs, encompassing parts and labor, proved challenging. When I finally received a breakdown, the total exceeded $7,200, far surpassing the initial quote. Notably, now the discrepancy between Ganley's online prices and warranty pricing. Ford Customer Service Representative Jenae Gaston reached out to Ganley about this pricing and was ignored. Her understanding was that warranty pricing should have been less than wholesale or online pricing for parts. This obviously raised significant doubts regarding the dealership's transparency and integrity. Moreover, upon collecting the vehicle post-repair, I encountered an unexpected issue with the control screen. Despite assurances from the mechanic that it was unrelated to the engine repair, the proposed diagnostic fee of $170, along with an anticipated additional $800 for the suspected part replacement, were unwelcome surprises. Reluctant to engage Ganley further, I resolved the screen issue independently with simple troubleshooting, underscoring the dealership's questionable diagnostic practices and pricing policies. In a fortuitous turn of events, a brief consultation with online resources, particularly instructional videos on YouTube, provided invaluable insights. Following straightforward instructions, I successfully resolved the control screen issue within minutes, circumventing the need for Ganley's costly diagnostic services. This experience further emphasized the importance of consumer empowerment and resourcefulness in navigating challenging situations. In summary, my experience with Ganley Ford has been marked by frustration, disappointment, and a profound lack of confidence in their integrity and professionalism. I am compelled to share this account widely, hopeful that it catalyzes necessary improvements within the dealership's practices and customer service standards. Respectfully, Shawn Zavodney More

Other than? One small problem with service. I have bought in several cars over the years and have had nothing but positive experiences. The problem I had wit One small problem with service. I have bought in several cars over the years and have had nothing but positive experiences. The problem I had with the service department. Is when they change my oil?They left the oil.Fill cap off service manager promptly fixed the problem and gave me 2 oil change certificates. More

This was the best dealership I’ve dealt with in life. Tony was awesome and caring. I drove very far to come get a vehicle and it was well worth it!!Great Job Guys… Tony was awesome and caring. I drove very far to come get a vehicle and it was well worth it!!Great Job Guys… More

When I contacted Austin regarding purchasing a used vehicle, he responded within minutes. Austin also sent a link with Ganley's used inventory and suggested looking at Parma's inventory if I didn't see vehicle, he responded within minutes. Austin also sent a link with Ganley's used inventory and suggested looking at Parma's inventory if I didn't see anything I liked. I ended up with a 2020 Escape with low miles at a great price. More