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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
3,867 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,867 reviews
September 16, 2026
I've been using James Wood Motors for over 30 years and the service has always been exceptional! the service has always been exceptional! More
by ttolbert3210
Verified Customer
September 15, 2026
Everyone was a pleasure to work with quick and easy transaction. Most dealerships I’ve dealt with in the past took half a day, but they had me in and out in an hour or so. transaction. Most dealerships I’ve dealt with in the past took half a day, but they had me in and out in an hour or so. More
by tbaugh327
Employees Worked With
September 15, 2026
Wes was a pleasure to deal with, polite and kind. I’m sorry I can’t remember the name of the paperwork guy in the back.. he was sincere and professional. The whole experience was a positive one. T I’m sorry I can’t remember the name of the paperwork guy in the back.. he was sincere and professional. The whole experience was a positive one. Thank you More
by patrick@sunhorse.com
Employees Worked With
September 14, 2026
I would give a "5" star but the phone system is impossible to navigate. You're placed on hold forever, leave a message, and no return call. Everything is wonderful once you're "in" but getting an a impossible to navigate. You're placed on hold forever, leave a message, and no return call. Everything is wonderful once you're "in" but getting an actual service appointment via phone is a very frustrating experience. More
by beth.helton
Employees Worked With
September 14, 2026
Was a seamless experience working with Clay. E on my recent purchase. Same as the other vehicles I have purchased no issues and great service. E on my recent purchase. Same as the other vehicles I have purchased no issues and great service. More
by marty48
Employees Worked With
September 13, 2026
I have never been to a dealer that operated with this level of integrity. Everyone from management to sales to finance is honest. This business reminds me of watching my grandparents and parents do busin level of integrity. Everyone from management to sales to finance is honest. This business reminds me of watching my grandparents and parents do business in the 80s and 90s. No gimmicks, all full-on honesty, and unwavering integrity. More
by euphtubstudios
September 12, 2026
Had to drop off truck, knowing they were 3-4 days before looking at it. They took over a week before diagnosis and still weren’t for sure what the problem was. They had it for over 3 weeks, repaired what wa looking at it. They took over a week before diagnosis and still weren’t for sure what the problem was. They had it for over 3 weeks, repaired what was only allowed for GMC warranty, knowing that it needed a whole new exhaust system.Had to call constantly for updates and quite frequently would never get return calls ( very frustrating) Picked it up and 2 days later check engine light back on(exhaust system). Was told to drop it off again but couldn’t guarantee how soon to get to it. Took it to Christian Brothers replaced exhaust system in 1 full day and paid $2500 for what should have been covered under warranty! I work out of my truck so inconvenienced for length of time from drop off to repair. More
by SHANE78
Employees Worked With
September 12, 2026
Great dealership, friendly and wonderful people to work with esp Randy Williams. We are a return customer for years. with esp Randy Williams. We are a return customer for years. More
by jlaskelson
Employees Worked With
September 11, 2026
Lee was great to work with. I told him what I needed and he brought the paperwork and truck to my office. I told him what I needed and he brought the paperwork and truck to my office. More
by cavinclamon
Employees Worked With
September 11, 2026
Drew was great! No pressure, straight answers and a fair offer on my trade. Finance experience with Herb was amazing as well. First car deal in 20 years I didn't ha No pressure, straight answers and a fair offer on my trade. Finance experience with Herb was amazing as well. First car deal in 20 years I didn't have buyers remorse so I will defiantly be back. More
by simpsonjj308
