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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
1,849 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 1,849 reviews

June 20, 2024

Bryan was hood to work with. The service was only oil, oil filter and cabin air filter. Hood job and much easier than going into Denton. More

by KYHENLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur, Bryan! We appreciate your positive feedback regarding the service you received. We're glad to hear that Bryan provided excellent service, and we're happy to make your experience easier than traveling to Denton. We look forward to assisting you with any future automotive needs you may have. Thank you for sharing your experience with us! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 19, 2024

Andrew did a great job! He made the car buying experience very easy. I recommend working with him if you are looking to make a purchase at James Wood. Thanks again! More

by Zach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the positive review, Zach! We appreciate your recommendation and are glad to hear that Andrew provided you with an easy car-buying experience at James Wood Chevrolet Buick GMC Decatur. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 18, 2024

I hate going into a car dealership. I’ve never had a good experience…until now. Randy Williams is a great guy who just happens to sell cars and trucks. If you’re looking for a new or us More

by leo.ford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur and for sharing your positive experience with us, Leo! We are delighted to hear that Randy provided you with exceptional service. If you need anything else or have any questions, feel free to reach out to us. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 18, 2024

It takes way too long to just get an oil change. My service agent texted phone number if I needed anything. When I got no response I found out he had gone to lunch. By the the time I was able to spe More

by nanabren3568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. I will share your feedback with our team and we will address this matter internally. If there is anything else you would like to discuss, please feel free to contact me directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 18, 2024

Everything went good with no issues as Bryan Stanley good care of the customer and keeps the customer informed. More

by mharmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur! We appreciate your positive feedback about Bryan providing excellent customer care and keeping you informed. We look forward to your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 18, 2024

This has been my second vehicle purchase from this dealership and with Rocco Rotundo. Both experiences have been great and much more professional than other dealerships and salesmen that I've encounte More

by msharding75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for the second time and for sharing your positive experience with Rocco. We truly appreciate your loyalty and your willingness to recommend us to your friends and family. We look forward to assisting you and your referrals in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 17, 2024

My 2017 Silverado Z71 was taken care of quickly and efficiently by James Wood in Decatur, Service personnel were friendly and ensured I was taken care of during my wait for repair of my pickup truck. More

by AMMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur. We are thrilled to hear that your 2017 Silverado Z71 was taken care of quickly and efficiently by our service personnel. We always aim to provide friendly and efficient service to ensure our customers have a great experience. We appreciate your positive feedback and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 17, 2024

Good service. Only complaint was lack of communication by Zach my service adviser. Other than that everything else was taken care of accordingly. More

by jacob.stephens0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us, Jacob. We understand your concerns regarding the communication and appreciate your acknowledgment of the service provided. Please reach out to us directly to address any further issues. We value your business at James Wood Motors. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

June 17, 2024

The best place to buy a car! Very knowledgeable and helpful staff! They were so kind to my kids during the signing process as well!! More

by shelbycaraway3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Filline
Jun 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your car purchase! We are thrilled to hear about your positive experience with our knowledgeable and helpful staff. We're glad we could make the signing process enjoyable for you and your kids. We appreciate your kind words and look forward to assisting you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 17, 2024

Excellent experience with the dealership. Salesperson was very knowledgeable on all aspects of the vehicle and answered all of our questions. We'll pleased with the experience. More

by kaydoug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Belden
Jun 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your positive experience with James Wood Chevrolet Buick GMC Decatur, Kay! We are thrilled to hear that our salesperson provided you with excellent service and answered all your questions. We appreciate your kind words and look forward to assisting you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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