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Cathy Spurgeon

Overview Reviews (162) Inventory (1017)

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Cathy Spurgeon

Pre-owned Sales

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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5.0

162 Reviews

Overview Reviews (162) Inventory (1017)

5.0

162 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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162 Reviews of Cathy Spurgeon

October 19, 2026

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Employee Rating

Sales person Cathy Spurgeon was great. No issues with her. Dealer rating not as high solely due to finance issue. Due to not receiving a hard copy (thumb drive only) we did not realize the No issues with her. Dealer rating not as high solely due to finance issue. Due to not receiving a hard copy (thumb drive only) we did not realize the mistake made. We wrote a $1400 check for down payment and considered contract done. We then considered extended warranty and wrote a separate check for $1872 to pay the warranty. When we printed out contract we found both checks had been combined as down payment and the warranty payment charged to the loan. That cost is now part of the lien. Warranty is now cancelled but is still part of the lien. The refund will go to the lender instead of back to us. We have no idea how it will be applied to loan. More

by kslucas1949

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 21, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to explain your experience. It’s good to know you were pleased with the assistance from the sales team, and I understand your questions about how the down payment and extended warranty payment were reflected in the contract and loan. Additional discussion would help provide a clearer understanding of the paperwork and the current status of the warranty refund. If you would like to share more details, please feel free to reach out to me at James Wood Motors, Inc. directly. We continue to value accuracy in our documentation and clarity when guiding customers through financing matters. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 09, 2026

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Employee Rating

This experience was calm, with factual info and gave me the best deal possible for my new auto the best deal possible for my new auto More

by dkempe.northwest

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 10, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I’m glad your experience at James Wood Chevrolet Buick GMC Decatur was calm and informative, and that you received the best deal for your new vehicle. We appreciate your support and look forward to serving you again here in Keller, Texas! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 07, 2026

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Employee Rating

She was very nice and helpful, work hard to get me to He deal and meeting my needs to He deal and meeting my needs More

by shortee38

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 07, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive feedback! I’m glad to hear that we're able to assist you in meeting your needs during your visit to James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. I appreciate your support, and we hope to see you again soon in Decatur, Texas! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 30, 2026

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My experience with james wood and the lady I dealt with was amazing and I will recommend James Wood to anyone. was amazing and I will recommend James Wood to anyone. More

by dsanford6156

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Maxter Cooper

Sep 30, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m thrilled to hear that you had an amazing experience with us at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to me. We look forward to serving you and your friends in the future. Have a great day in Decatur, Texas! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 29, 2026

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Employee Rating

Always had great experience at this dealership especially working with Kathy Spurgeon. She has always been wonderful. working with Kathy Spurgeon. She has always been wonderful. More

by jcjlhhome

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Sep 30, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m thrilled to hear about your great experiences at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai, especially with Kathy. She truly is an asset to the team! We look forward to seeing you again and serving you in the future. We proudly serve customers in Wichita Falls, Texas! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 28, 2026

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Wonderful experience. The entire transaction was quick and easy. The only place I will shop for a vehicle. Thank you! The entire transaction was quick and easy. The only place I will shop for a vehicle. Thank you! More

by shelleyscarbro66

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Aug 29, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Shelley! I’m thrilled to hear that your experience at James Wood Chevrolet Buick GMC Decatur was quick and easy. I appreciate your trust in us, and we look forward to assisting you again in the future. Our team in Keller, Texas is here to help whenever you need us! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 03, 2026

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Employee Rating

Cathy Spurgeon is the best. I bought my last four cars from that lady. She will take care of you. I bought my last four cars from that lady. She will take care of you. More

by tx911angel

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shawn Hooe

Aug 04, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for sharing how things turned out, Angel! I’m pleased to hear that you've had such a positive experience with Cathy at James Wood Chevrolet Buick GMC Decatur. We're dedicated to providing excellent service, and it's great to know that Cathy has taken such good care of you over the years. We look forward to assisting you again in the future! We're proudly serve customers in the Keller, Texas area. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 21, 2026

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Employee Rating

Have bought my last 4 cars from Cathy Spurgeon, best service possible! She’s very knowledgeable and will do anything required to get you in your vey service possible! She’s very knowledgeable and will do anything required to get you in your vey More

by tx911angel

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Jul 21, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I appreciate your loyalty and am happy to hear you've had such a great experience with Cathy at James Wood Chevrolet Buick GMC. It's great to know that her dedication and knowledge have made a positive impact on your car-buying journey. We look forward to serving you again soon. If you're ever in the Keller, Texas area, don't hesitate to stop by. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 10, 2026

Dealership Rating

Employee Rating

James Wood Motors has always been a great place to buy a car, Cathy Spurgeon makes it even better. car, Cathy Spurgeon makes it even better. More

by drdiran

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Jul 10, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur and that Cathy made it even better. We work hard to ensure every visit is enjoyable. Our team in Decatur, Texas, looks forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 06, 2026

Dealership Rating

Employee Rating

Cathy was great to work with. No pressure and made the process easy. Will definitely use her when time for my next vehicle. No pressure and made the process easy. Will definitely use her when time for my next vehicle. More

by janekasner

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Jul 07, 2026 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Jane! I’m delighted to hear that you had a great experience working with Cathy at James Wood Chevrolet Buick GMC Decatur. Our team is dedicated to making the process as easy and enjoyable as possible. We look forward to assisting you again in the future and proudly serve customers in the Wichita Falls, Texas area! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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