Cobb County Toyota - Service Center

Service Didn’t do what I asked, ignored requests for maintenance. Also, didn’t give me quote for upcoming engine maintenance. And I had to wait a long time, and they won’t allow appointments for regular maintenance. Also, didn’t give me quote for upcoming engine maintenance. And I had to wait a long time, and they won’t allow appointments for regular maintenance. Worst Toyota service center I’ve been to, consistently. Makes me want to trade in for Chevy and never do business with Toyota again! More

David Cobb was an excellent service advisor. Prompt, explained everything in detail. Thank you for great service. Prompt, explained everything in detail. Thank you for great service. More

Amazed yesterday when dropped in with no appointment for 6 month maintenance. Was out in less than 20 minutes and on a Monday at that.👍 6 month maintenance. Was out in less than 20 minutes and on a Monday at that.👍 More

My scheduled service (oil change/tire rotation) was fairly quick, even on a Saturday morning. fairly quick, even on a Saturday morning. More

Simon provided great service. I will always schedule my service with him in the future. I will always schedule my service with him in the future. More

Getting service was slow. 10k oil change. You found nail in tire but no low tire pressure was indicated on dash..$35 plug! We found car finished outside. We asked him to check 10k oil change. You found nail in tire but no low tire pressure was indicated on dash..$35 plug! We found car finished outside. We asked him to check radar sensor…hope that got done. We checked out with a different man than one that checked us in. More

Simply stated, Austin Meek is the best! Great customer service and appointment was Easy to make! Great customer service and appointment was Easy to make! More

Brendin was great taking care of my vehicle and helping me pick out some tires. me pick out some tires. More

Excellent communication and speedy service for all work. Convenient night drop for next day service e. Convenient night drop for next day service e. More

We called to check on our 2nd key- & we were told it was in and they scheduled an appointment- got to appointment and the service rep told me the key wasn’t there- but there was another recal. I explained in and they scheduled an appointment- got to appointment and the service rep told me the key wasn’t there- but there was another recal. I explained that we were told the key was ordered - and that was what the appointment was for. She said she would check - I waited 45 minutes & asked her again - she said she had not gotten a response. I watched her get coffee etc and asked an employee behind the parts counter how to check on it- he told me the stations that the managers were at. I went to station 5- and waited to talk with him. While waiting I could hear the service rep- calling to check on my key. This was definitely not a good experience! The manager was also a bit snippy- when I tried to explain that I would be glad to come back he said could you let me talk. I bought my car from a very nice dealership in Athens- & I did that because of customer service- I hope this was not a typical experience. I didn’t have this type of service when I brought my last Hylander- everything was great and when I brought this gran hylander for its first check. More