Cobb County Toyota - Service Center

Required 3 repeat visits after my paid service due to unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof thr unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof through out the whole process. I highly suggest taking your vehicle elsewhere for service along with their lack of willingness to work with their customers. More

A Disappointing Service Experience at Cobb County Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 202 Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 2021, I have purchased three brand-new vehicles from Cobb County Toyota. Each time, I have experienced stellar customer service on the sales side—something I’ve always appreciated and valued. Unfortunately, the positive experience ends there when it comes to service. Today, I brought in my brand-new 2024 Tundra for service, including addressing a TPMS light on the dash. When I dropped off my vehicle this morning, my assigned service advisor, David Cobb, appeared flustered and repeatedly cut me off as I tried to explain my concerns. While it was frustrating, I gave him the benefit of the doubt and continued with my day. Later, I received a call informing me that my vehicle was ready. When I asked specifically about the TPMS issue, David claimed that my vehicle didn’t have sensors and said he could tell based on the valve stems. I tried to explain that I had visually confirmed the TPMS functionality just three days prior. However, the conversation became increasingly difficult as David continually interrupted me, forcing me to ask him to let me finish. When I finally managed to explain my point, his dismissive response was, “You done?” He then put me on hold, came back, and contradicted his earlier statement by saying, “Like I said, your TPMS sensors just aren’t mounted the right way.” This interaction was frustrating and unprofessional. When I asked to speak with the GM of the service department, I was told, “He’s busy.” I then requested the GM’s name and email so I could follow up directly, only to be told, “I guess I just don’t know my boss’s email.” Upon picking up my truck, I managed to speak briefly with another service manager named Zach. While he listened, his demeanor was indifferent, and I didn’t even receive a simple acknowledgment like, “Thank you for your feedback.” This is not the level of service I expect from a dealership where I’ve purchased three brand-new vehicles. If customer service is not a priority, individuals like David should not be in these roles. Leadership should recognize that loyal customers like myself expect to be treated with respect and professionalism. Needless to say, I cannot recommend Cobb County Toyota for service. It’s disappointing to feel undervalued as a customer, especially given my loyalty to this dealership. I hope this review serves as a wake-up call for leadership to take action and improve the service experience for others. More

Sales was great, service is terrible. We were treated with contempt and condescension. Our passenger door doesn’t work properly, we have tried to get it repaired three times. Sent demand We were treated with contempt and condescension. Our passenger door doesn’t work properly, we have tried to get it repaired three times. Sent demand letter to Toyota today. More

Very helpful, as always! We dropped off the car without an appt due to a flat tire, and it was not an issue. We dropped off the car without an appt due to a flat tire, and it was not an issue. More

I moved to the Atlanta area in 2008. I purchased my 2000 Camry in 2002 from a dealer in Richmond VA. They took care of my car until I moved. I found Cobb County Toyota, have been thro I purchased my 2000 Camry in 2002 from a dealer in Richmond VA. They took care of my car until I moved. I found Cobb County Toyota, have been through several service reps and all of them gave me a sense of trust. My 2000 Camry made it to 466,857 miles. I never felt I was being 'sold a bill of goods' when stuff happened. I had the struts replaced (my choice) and several other things (catalytic converters only lasted 150K miles) and regular scheduled maintenance. The bill was around $3.5k. I was asked if it 'was time' to look at another car. Nope. She only had $300k+ miles and had been well taken care of. Recently, the overheating was diagnosed as a blown head gasket, I knew it was time. My service rep (JC Cooper) called a sales rep (Claude Henry), who came in on his day off to get me a good deal on a 2022 Camry. We have already taken it out west on a 4000-mile journey. I have confidence Cobb County Toyota will get this newer model to 450K or beyond. More

They were nice, fast, and easy. My truck was ready in half the time that was estimated. My truck was ready in half the time that was estimated. More

Always pleased with good service prompt and thorough at a reasonable price glad to endorse a reasonable price glad to endorse More

Great service as usual without any issues with unwanted or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. More

These people are all over the place & extremely inconsistent with their info. You can speak to 3 different employees and get 3 different quotes for the same service. inconsistent with their info. You can speak to 3 different employees and get 3 different quotes for the same service. More

Service is too slow. Ask question and they say I don’t know. Missed a nail in a tire after I told them it had a slow leak. Apparently they didn’t even look at it. Ask question and they say I don’t know. Missed a nail in a tire after I told them it had a slow leak. Apparently they didn’t even look at it. More