Cobb County Toyota - Service Center

Communication was horrendous. First of all the dealership called me that morning to see if I could bring my car up there for service..Went in for a simple oil change and a check First of all the dealership called me that morning to see if I could bring my car up there for service..Went in for a simple oil change and a check on a recall. What was supposed to take two hours max. My service advisor seemed uninterested in helping me, even at the start. never even acknowledged me and my wife's standing next to him. Obviously Waiting for him to ask if He could help. Or that he would just be a moment.. Neither of that occurred.. So we got these service ticket written up.. When I. Tried Later to find out if my vehicle was ready They said my adviser was on the phone and he would call me right back.. Waited over an hour and still no word. Tried to call back again still Could not get to him. Someone else picked up the phone and said they could not help me only He could since he was my advisor. I asked to speak to a manager.. Some lady picked up the phone and said she would get it taken care of.. She didn't. I call back again just to find out that my service advisor had left for the day.. Apparently the car I brought in that morning at 9 AM Friday morning. was not going to be returned to me until after the weekend. Finally I got somebody to tell me that I could pick the car up at four p m that day.. Which I did. But before I left I asked to speak to the manager. He was very helpful and told me that all that they had to do was look it up on the computer.. I told him I already knew that.. His staff was simply too lazy to do so.. The manager told me that he was going to review my phone calls. I hope he does. It was really sad.Not sure if I will return to them for service. certainly not worth the trouble.. Definitely do not recommend them. I thought a lot more of Toyota prior to that day. More

Professional and fast. The waiting room has a dedicated space to pug in your computer. I worked the entire time I was there The waiting room has a dedicated space to pug in your computer. I worked the entire time I was there More

I am not sure that I have ever been spoken to on the phone from a business the way that I was when Todd Pluger, the service department manager, got involved with my situation. He proceeded to speak over phone from a business the way that I was when Todd Pluger, the service department manager, got involved with my situation. He proceeded to speak over me to tell me about how busy he was instead of trying to help me, a loyal customer. I was attempting to figure out what exactly happened during my service appointment as I wasn’t communicated with clearly from the beginning about my situation. I assumed I would have been taken care of better than I was. That’s on me…I guess. Communication was terrible throughout my whole experience from top to bottom. More

Good customer service, Good communication. Efficient service. Always explains service needed if any and cost. Efficient service. Always explains service needed if any and cost. More

I’ve been a satisfied customer for almost 25 years. My family continues to receive great service. My family continues to receive great service. More

I’ve moved to Charlotte but before I moved had always been loyal to Cobb Toyota. My most recent visit, I literally crossed state lines based off the Cobb family’s stellar customer service. Jeff has be been loyal to Cobb Toyota. My most recent visit, I literally crossed state lines based off the Cobb family’s stellar customer service. Jeff has been my long time service advisor and though it was a busy weekend, he remembered me and was at my vehicle and ready to go in no time. Yoshi, the master tech, and his team are total Toyota enthusiasts and take pride in their work. I’ve never been disappointed with the service! More

JC was a pleasure to deal with. He got me checked in quickly and explained exactly what to expect. The service was performed quickly and I was on my way sooner than expected. He got me checked in quickly and explained exactly what to expect. The service was performed quickly and I was on my way sooner than expected. More

The service was wonderful quick don’t have to way long. . clean and the workers was awesome . clean and the workers was awesome More

J.C and his team are amazing! Always do a great job effectively and efficiently! effectively and efficiently! More

The work was done extremely fast. However, I received a text and a phone message reminding me that service was due. When I called back they were able to track down the job that had However, I received a text and a phone message reminding me that service was due. When I called back they were able to track down the job that had just been completed. More