Boucher Hyundai of Waukesha

Fantastic customer service. Incredibly knowledgeable and informative on services that were provided. I recommend them every time my Vehicle needs standard maintenance Incredibly knowledgeable and informative on services that were provided. I recommend them every time my Vehicle needs standard maintenance More

Dominic was great to work with; he respected our time and our decisions. He was very knowledgeable and gave us great customer service. our decisions. He was very knowledgeable and gave us great customer service. More

Great knowledge of the vehicles along with great understanding of financing. Keep up the great work. understanding of financing. Keep up the great work. More

First time at the new dealership location. Derrick was excellent in terms of greeting and sending me on my way with a loaner. Follow through was also excellent. Dealership was beautiful. Derrick was excellent in terms of greeting and sending me on my way with a loaner. Follow through was also excellent. Dealership was beautiful. More

I had the pleasure of working with Alex and he was absolutely wonderful: he handled all the computer and paperwork very professionally and kept me updated about my vehicle. absolutely wonderful: he handled all the computer and paperwork very professionally and kept me updated about my vehicle. More

Wonderful service department and support staff. My only complaint and this is not limited to Boucher is that after service my headlight switch is not returned to automatic. Then I also have to rese My only complaint and this is not limited to Boucher is that after service my headlight switch is not returned to automatic. Then I also have to reset options in the catalog of settings because they have been changed. Perhaps that’s a factory reset?? It’s annoying and time consuming. If I buy another Hyundai I may buy it at Boucher even though I live 1500 miles away. I have family in your area and visit several times a year. More

Had a appointment, but not in the system Know how to take appointment Don’t know how to keep appointment take appointment Don’t know how to keep appointment More

On time, and work completed in a timely fashion. All questions answered before I left. Waiting area clean with different areas available for distraction. All questions answered before I left. Waiting area clean with different areas available for distraction. More

First time at this dealership. I was impressed by the no pressure sales technique of Himmy. I was very pleased with the Boucher dealership in general very welcoming. Himmy was know I was impressed by the no pressure sales technique of Himmy. I was very pleased with the Boucher dealership in general very welcoming. Himmy was knowledgeable. Entire experience including financing went off without a hitch…smooth and easy. Third dealership I visited on my current buying journey. I couldn’t be happier. More

Car sustained $7K in damages while in for a $70 oil change. Dealership repaired and provided an equivalent loaner and comp’t the oil change but there was no communication from management, much less an change. Dealership repaired and provided an equivalent loaner and comp’t the oil change but there was no communication from management, much less an apology. I was left to coordinate with the dealership’s insurance adjuster and when I received the repaired car, dashboard warning lights were on indicating that replaced sensors were not function properly causing me to have to return the car again. Dealer made no consideration for reduced residual value (CarFacts impact). I understand that things happen. It’s how things are handled afterward is what reveals that character of the organization. This was a lost opportunity for this dealership to impress using factors it could control after a negative event. I am/was in the market for an Ionic 6 this summer but am likely moving in another direction due to this experience. More