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BMW of West Chester - Service Center
West Chester, PA
926 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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926 Reviews of BMW of West Chester - Service Center
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November 14, 2023
My service advisor, Bill Cosenza always makes me feel like I'm his only client. like I'm his only client. More
by Dr Pete C
Verified CustomerEmployees Worked With
November 14, 2023
Very responsive and helpful for my service need. Easy to work with and fit in quickly as needed Easy to work with and fit in quickly as needed More
by MICHAELHILLYER
November 12, 2023
It is always a pleasure to do business with BMW. They are always courteous and on time. They are always courteous and on time. More
by vincen.patricia
Employees Worked With
November 09, 2023
The service used to be excellent at Otto BMW but this time it has been poor. I am still waiting for the replacement if my rear brakes after an appointment and two weeks . time it has been poor. I am still waiting for the replacement if my rear brakes after an appointment and two weeks . More
by abourrie
Employees Worked With
Heather DeRitis
November 09, 2023
Frank Adinolfi is the best! I’ve been dealing with him for 15 years with 5 BMWs. I never have to worry about my cars here. I’ve been dealing with him for 15 years with 5 BMWs. I never have to worry about my cars here. More
by SilverX5Whisler
November 08, 2023
Since going to this location, the service advisors are less available and the business keeps them so busy they are getting more & more invisible. i know technology has advanced but they definitely getting less available and the business keeps them so busy they are getting more & more invisible. i know technology has advanced but they definitely getting more money 1st and quality of service in 5th place. More
by SHEA
Employees Worked With
November 06, 2023
Pleasant and helpful service advisor who set us up with a nice loaner vehicle and kept us updated about the progress of the repairs. Have three BMWs purchased and serviced here and couldn't be more satisfied nice loaner vehicle and kept us updated about the progress of the repairs. Have three BMWs purchased and serviced here and couldn't be more satisfied. More
by DR
Employees Worked With
November 06, 2023
The Sales department is fine. However, the service department is terrible. My car is never done when they say it will be and communication is non existent. However, the service department is terrible. My car is never done when they say it will be and communication is non existent. More
by Krejci01
November 03, 2023
Excellent sales and service staff. BMW team does their best to provide ultimate driving experience. BMW team does their best to provide ultimate driving experience. More
by MIchaelH
November 03, 2023
Brakes took awhile. Had a 7 am appointment , but car was not ready until noon or so the following day. However, I was offered an Uber to and from work. Heather was pheno Had a 7 am appointment , but car was not ready until noon or so the following day. However, I was offered an Uber to and from work. Heather was phenomenal! More
by glattss
Employees Worked With
Heather😊
