BMW of West Chester - Service Center

I already did this so I’m not going to do it again. Thank you Thank you More

Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More

Frank is the best! He answers all my questions in a timely manner and I feel like he has my best interests in mind when discussing maintenance and repairs to my 230i c He answers all my questions in a timely manner and I feel like he has my best interests in mind when discussing maintenance and repairs to my 230i coupe. Thanks again Frank! Kate Lawson More

What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More

Mr Harold Harris was efficient and kept me up to date on everything. His insight was comforting and reassuring. You guys are lucky to have such a kind professional person on your team! everything. His insight was comforting and reassuring. You guys are lucky to have such a kind professional person on your team! More

Great service from start to finish: arrival instructions are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. Al are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. All very professional and transparent. More

When I arrived, I told her my tire had lost air twice in a week (husband added air). She did a visual inspection of my tire, said she did t see anyone, added air and told me if it happens again to call and a week (husband added air). She did a visual inspection of my tire, said she did t see anyone, added air and told me if it happens again to call and make an appointment. That was an unacceptable answer for 1) the issue as presented and 2) a BMW dealership. I told her that I was not taking my x5 home to see if the air went out a 3rd time and insisted that the work be done on that day. I get that things get busy but driving on a tire that is losing air, especially on a highway, is dangerous. I expected more from her. More

Bill Cosenza is a very good person polite and professonal I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto More

Heather was very good to work with. She made she I was happy with the work provided by BMW, and asked that I let her know if I had any issues She made she I was happy with the work provided by BMW, and asked that I let her know if I had any issues More

Great service All staff is so nice No need to wait quick service Waiting area is good quick service Waiting area is good More