BMW of West Chester - Service Center

Frank has always been great to work with. He's been my service advisor for years. He's been my service advisor for years. More

Melissa has always been terrific. She has provided best in class service consistently for years. She has provided best in class service consistently for years. More

We always trusted Otto’s to do a great job servicing our BMW 535d and they did it again! Happy, happy. BMW 535d and they did it again! Happy, happy. More

Excellent service start to finish. Great experience and delivery. Kept me up-to-date on the status of my vehicle throughout the process. Loved the use of video to summarize the work Great experience and delivery. Kept me up-to-date on the status of my vehicle throughout the process. Loved the use of video to summarize the work performed on my BMW. More

Resolved my issue quickly, were able to get me a vehicle so my life wasn’t interrupted and had me back in my car within 24 hours. so my life wasn’t interrupted and had me back in my car within 24 hours. More

I LOVE the loaner when need service. In fact, that was one reason we chose to buy our many cars at this dealership. I booked this service significantly in advance to reserve a loaner. In fact, that was one reason we chose to buy our many cars at this dealership. I booked this service significantly in advance to reserve a loaner. Usually the loaner takes 3 minutes. However, I needed to obtain a loaner at Enterprise adding 45 minutes to my process that was not expected and threw off my carefully scheduled day. Perhaps the Enterprise cars can be available at the dealership? I know Enterprise delivers to Brandywine Coachworks. More

Always appreciate Bill and his professionalism in ensuring I understand what is needed and taking care of my vehicles. Bill has a great demeanor and I trust his professional opinion on keeping me an ensuring I understand what is needed and taking care of my vehicles. Bill has a great demeanor and I trust his professional opinion on keeping me and my family safe in the vehicles. Thanks Bill!! More

Terrible customer service! So much so that I will not be back and I bought my vehicle from this dealership. Dropped car off on a Friday and it wasn’t ready until the following So much so that I will not be back and I bought my vehicle from this dealership. Dropped car off on a Friday and it wasn’t ready until the following Friday and was told a loaner vehicle wasn’t an option. I called several times for updates on the progress of my car and never received call back. When I was able to get into contact with someone, they didn’t know if the recommendations made via text would fix the issues that I brought the car in for and were adding irrelevant services on to be fixed. Just overall dissatisfied and will not take my car here ever again. More

Service was prompt, staff was courteous, service work was done well, and very much appreciate that the vehicle interior remained clean after (and the exterior washed). done well, and very much appreciate that the vehicle interior remained clean after (and the exterior washed). More