BMW of West Chester - Service Center

Always been very satisfied with Otto's BMW now known as BMW of West Chester. Personalized service and communication from the team, in-depth description of work to be done, we drive over an hour to this dea BMW of West Chester. Personalized service and communication from the team, in-depth description of work to be done, we drive over an hour to this dealership because of the past 15 years experience with them. More

Not many words that are need to be said here. The store knows what they’re doing, and they are a great example of how to get it done The store knows what they’re doing, and they are a great example of how to get it done More

Over charging for repairs. Coolant light was on but tank was full. I was recommended to replace the coolant tank, charged over $600. I went to local shop and they found somethi Coolant light was on but tank was full. I was recommended to replace the coolant tank, charged over $600. I went to local shop and they found something floating in tank blocking coolant from flowing. Nothing wrong with the tank. They took it apart, clean it out for $100. I like the dealership. I just don’t know why the prices are inflated. I needed other items completed but went else where to have them completed. More

No significant complaints about the dealer; however, recently there is less to differentiate it from the average BMW or other premium brand dealer. The service department continues to operate at a high recently there is less to differentiate it from the average BMW or other premium brand dealer. The service department continues to operate at a high level with a very professional team. On the other hand, the level of effort and personalization from the sales department has fallen off notably. Good dealer but not as excellent as it used to be. More

The service is always a satisfying experience. Staff friendly and helpful. Washing my car is a nice amenity. Staff friendly and helpful. Washing my car is a nice amenity. More

Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically is only driven 1-2 per week for short distances, it was difficult to understand these unexpected charges. While I truly enjoy my BMW, these repair charges were troublesome. Your “goodwill” discount of $200 on a repair of approximately $10,000 was hardly “goodwill”. Linda Zelley P.S. Your rating of two was generous because of the previous excellent service. Please consider it a gesture of my “goodwill”. I trust this less than stellar yet truthful remarks do not merit it to be filed in the recycled circular bin! More

Every thing went as predicted. No surprises. Everyone was polite and courteous. Car was washed and vacuumed. No surprises. Everyone was polite and courteous. Car was washed and vacuumed. More

Easy. Straight forward. Not typically games like a lot of stores tend to like to play Straight forward. Not typically games like a lot of stores tend to like to play More

Very reliable and I can be confident in his experience that he will provide good service that he will provide good service More

Service was good but when I picked up the car there was soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was cl soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was clean when I dropped it off. More