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BMW of West Chester - Service Center

West Chester, PA

4.7
660 Reviews

660 Reviews of BMW of West Chester - Service Center

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December 05, 2023

Awesome service and they serviced my car very well. It’s where I will go for my regular maintenance More

by GYMGAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

December 03, 2023

Exemplary Service. Honesty, good communication, and good workmanship. What else could you ask for? Melissa is a model Tech rep. More

by snyderdavidp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the performance of Melissa and our service team from all of us here at BMW of West Chester!

December 02, 2023

Efficient Personable Luxurious Expensive Professional and ten other words because the text interface requires it. More

by KJBILLINGS
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 04, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional and efficient performance by our team here at BMW of West Chester!

November 30, 2023

Professional, warm, eager to help and more! Grateful for his friendly service and excellent customer service. Bill is our go to car guy. He clearly gives his all to advocate for us and explain More

by PatdPat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the professional and friendly service delivered by Bill. Many thanks for choosing BMW of West Chester!

November 29, 2023

RIM wasn’t replaced by the agent as promised and it was a warranty repair. More

by jlippard04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

BMW of West Chester responded

Unfortunately your Safeguard warranty would cover bends or cracks but does not cover cosmetic damage such as curb rash.

November 29, 2023

The Service department at the dealership continues to be a bright spot in my interactions with your dealership. From scheduling with Rich Weller which is always a pleasure, to working with Frank to keep my More

by pmanidis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby & Katie are great in Parts, Noel Montesano
Nov 29, 2023 -

BMW of West Chester responded

Thanks Paul for the kind compliments for Rich and Frank. We are gratified to count you as valued long time member of the BMW of West Chester family!

November 29, 2023

Excellent job knowledge and excellent friendly customer service. Excellent with the process to make sure that the repair process is smooth and complete More

by calwms1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Harris
Nov 30, 2023 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the knowledgeable and friendly performance of our service team. Many thanks for choosing BMW of West Chester!

November 29, 2023

It was easy and efficient. I was able to get the loaner I requested. Frank kept in contact with me. More

by barisimmons
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
Nov 30, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the effective communication delivered by Frank and the convenience of loaner transportation. Many thanks for choosing BMW of West Chester!

November 28, 2023

The experience was as usual, a pleasant and, satisfying one. Thank You, for your continued excellence. More

by Barry S Bredell Sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Harris
Nov 28, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the performance of our service team and thank you for continuing to be a valued member of the BMW of West Chester family!

November 28, 2023

Melissa is always great. She addresses all my concerns and my vehicle is always serviced cleaned and ready for pickup on time and as promised ! More

by mtabbonizio
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Nov 29, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the thorough and efficient service visit facilitated by Melissa. Thanks again for choosing BMW of West Chester!

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