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BMW of West Chester - Service Center
West Chester, PA
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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666 Reviews of BMW of West Chester - Service Center
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August 09, 2024
I love cars and have been to so many dealers in PA, DE and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having my 4th BMW there and I will definitely have another one after plus recommend to friends and families. More
by Vu Nguyen
Verified CustomerEmployees Worked With
July 20, 2024
excellent service experience. They took care of an issue quickly and Heather was flexible when having to revise something that wasn’t even her doing!! They took care of an issue quickly and Heather was flexible when having to revise something that wasn’t even her doing!! More
by chrispaolino
Employees Worked With
July 09, 2024
Jay was fantastic to work with. Responsive, professional, friendly. He’s a high recommend and who I will be calling for my next car. Responsive, professional, friendly. He’s a high recommend and who I will be calling for my next car. More
by c_j0
Employees Worked With
July 05, 2024
My tire had a bubble so needed replacement. I was able to get an appointment in relatively short time if I waited at the dealer for the work to be done. Total time waiting was about 2 hours d I was able to get an appointment in relatively short time if I waited at the dealer for the work to be done. Total time waiting was about 2 hours during which I got lots of paperwork done! Tire was under warranty, tire was replaced, I now am driving on 4 safe tires in my safe BMW. More
by Olivia and Ernie's mom
Employees Worked With
June 30, 2024
Heather is knowledgeable and courteous. The dealership has a very comfortable waiting room. Always professional service. The dealership has a very comfortable waiting room. Always professional service. More
by deborahglenn
June 30, 2024
Ian was great. Easy to work with and always responsive to my questions. I would highly recommend him to anyone looking to buy a BMW. Easy to work with and always responsive to my questions. I would highly recommend him to anyone looking to buy a BMW. More
by deannakornacki
June 29, 2024
Purchased an M240i and had a very good sales experience. Wayne was excellent and made the transaction easy. Ask for him for your next car. The service department was very dishonest and poor. They recomm Wayne was excellent and made the transaction easy. Ask for him for your next car. The service department was very dishonest and poor. They recommended a new tire for a bubble on the sidewall which never existed. Took to another BMW dealership and independent tire center. Both confirmed tire was fine. Moreover the service department never addressed the primary reason the car was scheduled for. Ok to buy a car here but don't service it here. More
by Oriffx
June 26, 2024
My service was prompt and the car looked great when I picked up. It was great working with Melissa. picked up. It was great working with Melissa. More
by shafers.scott
Employees Worked With
