BMW of West Chester - Service Center
West Chester, PA
628 Reviews of BMW of West Chester - Service Center
Car was taken care of properly and cleaned up nicely. Very thorough check of the car and specially liked having video clips showing it. Keep up the great work! Very thorough check of the car and specially liked having video clips showing it. Keep up the great work! More
Harold was a great service advisor, he took the time to go over concerns in a timely manner! go over concerns in a timely manner! More
Harold is amazing! He is a customer advocate and I really appreciate how he always goes above and beyond to make sure I am satisfied. He is a customer advocate and I really appreciate how he always goes above and beyond to make sure I am satisfied. More
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Its always a pleasure to work with Frank, he helps keep our car in great shape. our car in great shape. More
Great timely service. There was a delay in getting some parts, but having the loaner car made it a non event. There was a delay in getting some parts, but having the loaner car made it a non event. More
I've purchased two new BMW's from Otto's / BMW of West Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Servi Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Service Advisor. I also want to give a shout out to Rich Weller, Service Director, for his assistance in scheduling my appointments. This service department is a primary reason for my BMW purchase decisions. More
The service person Joe is very responsive. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. More
This is my 7th 5 series from this dealer and I wouldn't buy or service anywhere else. buy or service anywhere else. More
Always excellent service. I have a lot of confidence in the shop. Good communication with service advisor too. I have a lot of confidence in the shop. Good communication with service advisor too. More