Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of West Chester - Service Center
West Chester, PA
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
666 Reviews of BMW of West Chester - Service Center
Sort by
August 12, 2024
All aspects of the service at Otto's BMW are very good. We are buying a new car from the same dealership. We are buying a new car from the same dealership. More
by mleja
Verified CustomerEmployees Worked With
August 12, 2024
Good service, accommodated service need at within a short window. Convenient location and friendly service window. Convenient location and friendly service More
by nahfiq786786
Employees Worked With
August 10, 2024
Great service- easy to use app to communicate do avoided missed calls. Love this service! missed calls. Love this service! More
by cmtwyman
Employees Worked With
August 09, 2024
Customer focused and good communication from the moment you drop off your car until you pick it up you drop off your car until you pick it up More
by peasemr1
Employees Worked With
August 09, 2024
Like it alot i will be a repeat customer best dealer in the area thanks the area thanks More
by govmuler
August 09, 2024
When having my X5 serviced, I am confident that the recommendations and services rendered will reach or exceed all expectations. Bill Cosenza is a true professional. recommendations and services rendered will reach or exceed all expectations. Bill Cosenza is a true professional. More
by TECHAPP
Employees Worked With
August 09, 2024
Vehicle was brought in with a few issues. Only one was remedied. I was told the other issues couldn't be duplicated, one of them being brake squeal that was present when the lot person pulled Only one was remedied. I was told the other issues couldn't be duplicated, one of them being brake squeal that was present when the lot person pulled into the garage. The other issue was recorded wrong (turning while backing should have been binding of wheels when turning sharply forward or reverse) and was said to be caused by my barely out of alignment condition and suspension angles. I'll be taking future service work to West German BMW More
by kozel1014
Employees Worked With
Other Employees :
Initial contact for service not listed - forget his name
August 09, 2024
Thanks to Bill Cosenza for taking the time to explain all options and service recommendations. Bill always goes the extra mile to make sure the customer receives the best service possible. options and service recommendations. Bill always goes the extra mile to make sure the customer receives the best service possible. More
by SNLNAYLOR
August 09, 2024
Great Service! Attention to detail and very informative. Clean and comfortable waiting area. Keep up the good work! Attention to detail and very informative. Clean and comfortable waiting area. Keep up the good work! More
by lewisirby2
