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BMW of West Chester
West Chester, PA
2,930 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,931 reviews
December 24, 2023
The sales person, Scott Gately, was extremely professional and concise in his presentation. He was very sincere and explained our options. My wife and I actually enjoyed the process. This proc professional and concise in his presentation. He was very sincere and explained our options. My wife and I actually enjoyed the process. This process was like no other with the several cars we have purchased over the years. From the minute we sat down to the delivery, we felt very comfortable with both the dealer ship and especially Scott. We highly recommend both Otto and Scott Gately when in the market for a BMW. More
by Hawerkstell
December 23, 2023
Issue since I bought car. Melissa was great. BMW should have owned their responsibility on a defect on car they sold me. Melissa was great. BMW should have owned their responsibility on a defect on car they sold me. More
by wlabarge5
Verified CustomerEmployees Worked With
December 23, 2023
Service was outstanding but loaner vehicles are only available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. available when booked 4-6 weeks in advance. My 330i broke down three times and I was stuck with an Uber. Years ago Otto’s always had loaners ready. More
by mkerins81
December 23, 2023
best service, place , people and very clean. I would highly recommend this place to anyone. I would highly recommend this place to anyone. More
by LIONJUDA45
Employees Worked With
December 23, 2023
Very positive experience. Everyone professional and friendly. No hard sell and focused on the customer Everyone professional and friendly. No hard sell and focused on the customer More
by Bdobbins
Employees Worked With
December 21, 2023
Scott was absolutely first class all the way through. He listened to what we wanted and pivoted when we pivoted to find the ideal car for us. Would highly recommend and will most certainly work with him He listened to what we wanted and pivoted when we pivoted to find the ideal car for us. Would highly recommend and will most certainly work with him again on our next vehicle purchase. More
by Chefiksimo
December 21, 2023
4th BMW purchased at Otto’s’/ BMW of West Chester over a 20 year period… excellent cars and always first rate sales (Justice) and service (Rob formerly and now Bill). Well maintained and professionally op 20 year period… excellent cars and always first rate sales (Justice) and service (Rob formerly and now Bill). Well maintained and professionally operated dealership. More
by Curt10
Employees Worked With
December 18, 2023
Always professional excellent customer service ,,, very much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a bran much so hands-on no one does it like BMW of West Chester Pennsylvania thank you to the entire staff by The way I traded in my 2019 740 and got a brand new X6 M with the executive package. Metallic black with navy blue and cream interior. I absolutely love it. Thanks again BMW of Westchester. More
by timbersedma
Employees Worked With
Other Employees :
Noel Montesano, John Keenan
December 15, 2023
Friendly, efficient checkin. Service completed in timely manner. Loaner provided. I was kept informed of progress in completing service. Service completed in timely manner. Loaner provided. I was kept informed of progress in completing service. More
by rjpolinsky
Employees Worked With
