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BMW of West Chester
West Chester, PA
2,932 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,932 reviews
Verified Customer
January 15, 2024
Very professional. She brought in an expert for my car on a couple questions I had and developed perfect answers for the ride I was trying to develop. She brought in an expert for my car on a couple questions I had and developed perfect answers for the ride I was trying to develop. More
by jnhathaway5
January 15, 2024
FYI, I thought I filled out a survey but maybe this is a different one. Anyway great experience I've worked with Howard about 3 to 4 times and he's been awesome each time really takes time to explain what n different one. Anyway great experience I've worked with Howard about 3 to 4 times and he's been awesome each time really takes time to explain what needs to be done and why. Keeps me updated and just a really good guy. I'll see you next time. John Hunt, 2015 328i GT. More
by huntjw58
Employees Worked With
Harold
January 15, 2024
Professional and transparent My car was washed and vacuumed plus I didn't have to wait long for my car to be brought to me vacuumed plus I didn't have to wait long for my car to be brought to me More
by kelson03
January 15, 2024
Great service and follow through. We had an insurance claim and they were patient and worked with us to resolve any issues. We had an insurance claim and they were patient and worked with us to resolve any issues. More
by cancelmo
January 14, 2024
We have worked with Justice for several years and he always have been a professional and provide us with excellent service. He is very knowledgeable and customer oriented. always have been a professional and provide us with excellent service. He is very knowledgeable and customer oriented. More
by Wccamlin
Employees Worked With
January 14, 2024
Well prepared used car, reasonable price, and friendly staff. My wife loves the car. Dan Stangl was very helpful teaching us how to use it; plug in electric hybrid staff. My wife loves the car. Dan Stangl was very helpful teaching us how to use it; plug in electric hybrid More
by sauertennis
January 14, 2024
The team at Ottos BMW is 5 star all the time. From scheduling to service to the full customer experience They know exactly what they're doing. From scheduling to service to the full customer experience They know exactly what they're doing. More
by Efayda
January 13, 2024
Top notch. Their customer service matches the quality of BMW vehicles I highly recommend Otto's Their customer service matches the quality of BMW vehicles I highly recommend Otto's More
by Dwr149
January 13, 2024
Never got a call back about screw in my tire. Left a vm and called twice today just to be pushed to voicemail Left a vm and called twice today just to be pushed to voicemail More
by jcurl329
