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BMW of West Chester
West Chester, PA
2,939 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,939 reviews
April 20, 2024
Very pleased with the service received from Otto’s. My customer adviser, and the technicians were very helpful, and provided a full report on the work carried out on my vehicle. Thank you. My customer adviser, and the technicians were very helpful, and provided a full report on the work carried out on my vehicle. Thank you. More
by Des
Verified CustomerEmployees Worked With
Heather
April 19, 2024
I have purchased many cars but never has it been this smooth. Ian and Nick were professional, knowledgeable, and efficient. I would recommend them to everyone. smooth. Ian and Nick were professional, knowledgeable, and efficient. I would recommend them to everyone. More
by Sam
April 19, 2024
We’ve leased 2 X2’s and just purchased our 2022 model. The team at Otto’s was helpful. No issues. The team at Otto’s was helpful. No issues. More
by clarksatbirchrun
April 19, 2024
Professional and efficient. . clean location. Professional staff all around.. timely with appointments. Great lounge area, appreciate the refreshments a lot.. . clean location. Professional staff all around.. timely with appointments. Great lounge area, appreciate the refreshments a lot.. More
by PT
Employees Worked With
April 19, 2024
Great customer service. Efficient. Quick in and out. Looking out for customer’s interest and needs. Efficient. Quick in and out. Looking out for customer’s interest and needs. More
by DRBDOG
Employees Worked With
April 18, 2024
Very nicu people an very good job an frienly that why inlike bmw so much inlike bmw so much More
by Robby
Employees Worked With
April 18, 2024
Franks the best advisor. Always professional, courteous and transparent with charges. Car was left unlocked and gas cover open on lot after service department closed. I disco Always professional, courteous and transparent with charges. Car was left unlocked and gas cover open on lot after service department closed. I discovered when I arrived to sales to pick up keys . More
by rbloemker
Employees Worked With
April 17, 2024
Ralph is always so knowledgeable and so friendly and kind to us we had bought fourBMW from him to us we had bought fourBMW from him More
by reidwells377
April 17, 2024
Scott was great! He answered all my questions and took care of me and my family. Buying a car with you was a great experience and as long as my car treats me well I w He answered all my questions and took care of me and my family. Buying a car with you was a great experience and as long as my car treats me well I will definitely be back to BMW of West Chester to buy another car More
by Soupbonejr125
Employees Worked With
