BMW of West Chester

I made an appt for an oil change for 2/28/24. I decided to come to a dealership closer to home instead of going to Jersey. I was greeted with a smile everyone was very nice and friendly. My servi I decided to come to a dealership closer to home instead of going to Jersey. I was greeted with a smile everyone was very nice and friendly. My service rep guy was Joseph and he was so friendly, understanding and he explained why the Brake Fluid flush was important to get bc I kept avoiding getting it done. Plus it was cheaper to get it done there than over Jersey. I will continue to let Joseph and his team work on my 2021 X3. I had an issue when I left and he allowed me to come back and he replaced the issue at no charge “I call that exceptional customer service”. I highly recommend BMW of West Chester to anyone that has a BMW that needs maintenance. They really put the customer first and they treat you with respect. They will definitely work on my Baby as long as I have her. More

Had a great experience. Justice in particular is a pleasure to work with and gave me great advice on configuring the car. They are very professional and completed the orderi Justice in particular is a pleasure to work with and gave me great advice on configuring the car. They are very professional and completed the ordering and delivery processes efficiently. I particularly liked the electronic loan application. It saves so much time. More

As soon as I arrived I was greeted with a smile and offered a beverage. I was able to a very professional sales rep, Scott who treated me with respect during the entire process. I was in and out in les offered a beverage. I was able to a very professional sales rep, Scott who treated me with respect during the entire process. I was in and out in less than an hour which included a test drive, trade in and negotiating. Very easy process. Definitely recommended More

Dealership (Melissa) kept us posted on status of service visit. Vehicle was in for 3 days and all issues were adequately addressed, including the annual inspection. visit. Vehicle was in for 3 days and all issues were adequately addressed, including the annual inspection. More

Reasonable, polite and professional. No "xx". Did what they said, when they said they would. Painless experience. No "xx". Did what they said, when they said they would. Painless experience. More

Prompt and courteous Excellent response to all inquiries and appropriate attention Expected service as I have experienced and appropriate attention Expected service as I have experienced More

Bill is always responsive and through, would highly recommend. We drive an hour to get service with Bill. recommend. We drive an hour to get service with Bill. More

From the first call to Ralph and Dan and teamwork from Noel and Wilner, my experience was exceptional! I love the car as well.....Your team has exceeded my expectations. Thank you!! Noel and Wilner, my experience was exceptional! I love the car as well.....Your team has exceeded my expectations. Thank you!! More

Very good experience. The waiting area was quite comfortable. Desk surfaces and WiFi was very useful. The waiting area was quite comfortable. Desk surfaces and WiFi was very useful. More

It was a pleasure working with Ian and Nick to purchase our new car. I began with an online inquiry and Ian called me back later the same day. I was able to schedule and review several cars. The negotiatio our new car. I began with an online inquiry and Ian called me back later the same day. I was able to schedule and review several cars. The negotiation was straightforward, simple, and non-adversarial. I'd be happy to purchase another car from them in the future! More