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BMW of West Chester
West Chester, PA
2,710 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,710 reviews
June 30, 2024
Ian was great. Easy to work with and always responsive to my questions. I would highly recommend him to anyone looking to buy a BMW. Easy to work with and always responsive to my questions. I would highly recommend him to anyone looking to buy a BMW. More
by deannakornacki
Verified Customer
June 29, 2024
Purchased an M240i and had a very good sales experience. Wayne was excellent and made the transaction easy. Ask for him for your next car. The service department was very dishonest and poor. They recomm Wayne was excellent and made the transaction easy. Ask for him for your next car. The service department was very dishonest and poor. They recommended a new tire for a bubble on the sidewall which never existed. Took to another BMW dealership and independent tire center. Both confirmed tire was fine. Moreover the service department never addressed the primary reason the car was scheduled for. Ok to buy a car here but don't service it here. More
by Oriffx
Employees Worked With
Wayne Matsinger, Harold Harris
June 29, 2024
Was absolutely impressed with the exceptional demeanor and professionalism. Best experience ever in the purchase of a vehicle. and professionalism. Best experience ever in the purchase of a vehicle. More
by ciaratiger88
June 29, 2024
Best car buying experience! Robert helped us get most of the grunt work done remotely, so when it came time to buy the car, we were in and out of the dealership within an hour. Robert helped us get most of the grunt work done remotely, so when it came time to buy the car, we were in and out of the dealership within an hour. Best way to purchase if you ask me! More
by Julie Stoll
June 28, 2024
Professional, decent, helpfully and just plain enjoyable to work with. Hopefully I will have as good an experience as my last vehicle to work with. Hopefully I will have as good an experience as my last vehicle More
by drblount
June 27, 2024
Excellent jobs on parts and service. Great sales experiences. Brought 2 BMW in a year over there. Great sales experiences. Brought 2 BMW in a year over there. More
by benwu2009
June 26, 2024
Scott helped me out and made it a great experience. I couldn’t be happier and I am a proud new BMW owner. I couldn’t be happier and I am a proud new BMW owner. More
by Kingofpalms7373
Employees Worked With
June 26, 2024
My service was prompt and the car looked great when I picked up. It was great working with Melissa. picked up. It was great working with Melissa. More
by shafers.scott
Employees Worked With
June 26, 2024
I was treated in a professional manner. Details of services rendered was explained clearly as in warrenties. I was called to pickup my car in a timely fashion. Details of services rendered was explained clearly as in warrenties. I was called to pickup my car in a timely fashion. More
by Xquisit
Employees Worked With
June 24, 2024
My 2022 230i had been experiencing a creaking sunroof. I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service adv I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service advisor Heather was always friendly and eager to help solve the problem. During my last visit I asked to speak with the service manager and mechanic to help me understand what the problem could be. Both Joe and Matt worked together to help me understand what was causing the rattling creak and how to remedy the problem. They physically showed me where the problem lies and how to fix it when it reappears. I was pleased with the solution and how the team worked together to respond to my requests. More
by Coupe 230i
