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BMW of West Chester

West Chester, PA

4.8
2,710 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,710 reviews

August 09, 2024

Customer focused and good communication from the moment you drop off your car until you pick it up More

by peasemr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Like it alot i will be a repeat customer best dealer in the area thanks More

by govmuler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

When having my X5 serviced, I am confident that the recommendations and services rendered will reach or exceed all expectations. Bill Cosenza is a true professional. More

by TECHAPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Vehicle was brought in with a few issues. Only one was remedied. I was told the other issues couldn't be duplicated, one of them being brake squeal that was present when the lot person pulled More

by kozel1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Deritis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Initial contact for service not listed - forget his name
August 09, 2024

Thanks to Bill Cosenza for taking the time to explain all options and service recommendations. Bill always goes the extra mile to make sure the customer receives the best service possible. More

by SNLNAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Weller
Aug 09, 2024 -

BMW of West Chester responded

We delighted to hear you have been so pleased with thorough service experience delivered by Bill. Many thanks from all of us here at BMW of West Chester!

August 09, 2024

Great Service! Attention to detail and very informative. Clean and comfortable waiting area. Keep up the good work! More

by lewisirby2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of West Chester responded

We are delighted to hear your were so pleased with the comfort of our facilities and the detailed and informative performance of our service team. Many thanks for choosing BMW of West Chester!

August 09, 2024

Great customer and car care. Excellent service start to finish. Answer any question we may have. Very helpful. More

by emclorie07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the informative performance of our service team. Many thanks for choosing BMW of West Chester!

August 09, 2024

Great customer service. They had a quiet and comfortable waiting are while you’re getting service done on your vehicle. More

by reyes.alvarez03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of West Chester responded

We are happy to hear you were so pleased with the quiet comfort of our waiting facilities. Thank you for choosing BMW of West Chester!

August 09, 2024

Great customer service and very prompt to find the issue and fix it. Great communication through out the whole process. More

by swyay212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold
Aug 09, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the prompt and communicative performance of our service team. Thank you for choosing BMW of West Chester!

August 09, 2024

Service was excellent, they got me in and out quickly and took care of fixing something I had not mentioned when I set up my appointment online. All very professional. More

by globaljusticellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional and efficient performance of our service team. Many thanks from all of us here at BMW of West Chester!

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