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BMW of West Chester
West Chester, PA
2,703 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,703 reviews
September 19, 2024
The service staff - in total - at BMW of West Chester exemplify how a dealership should conduct its business if they want to keep customers returning year after year! Period. exemplify how a dealership should conduct its business if they want to keep customers returning year after year! Period. More
by c7zzgt
Verified CustomerEmployees Worked With
September 19, 2024
Great experience. Far and very enjoying waiting area. Melissa was very helpful. I trust what she told me. Far and very enjoying waiting area. Melissa was very helpful. I trust what she told me. More
by theseed1
Employees Worked With
September 19, 2024
BMW serivice did excellent and delivered the tasks Reviewed all the service I did service in west Chester earlier too Reviewed all the service I did service in west Chester earlier too More
by jonna
Employees Worked With
September 19, 2024
Amazing service all the way around. Highly recommended dealer unlike the experience I had at my local dealer. I am so happy someone recommended for me to go to Otto's! Highly recommended dealer unlike the experience I had at my local dealer. I am so happy someone recommended for me to go to Otto's! More
by tressa.catalina
Employees Worked With
September 18, 2024
Excellent service and communication from Heather. Every one was so nice. I highly recommend your facility. Every one was so nice. I highly recommend your facility. More
by peace7860
Employees Worked With
September 18, 2024
Took too long due to warranty issues. Car was in for over a month. Heather did a good job fighting for me with warranty co. Car was in for over a month. Heather did a good job fighting for me with warranty co. More
by eric.schrock
Employees Worked With
September 17, 2024
Scott was and continues to be the ultimate professional. Honest in character and goes out of his way to inform you about any of the details. He and the team were a pleasure to work with. Honest in character and goes out of his way to inform you about any of the details. He and the team were a pleasure to work with. More
by npetrelli
September 16, 2024
Professional, courteous and great job explaining the issues that had to be addressed and repaired. issues that had to be addressed and repaired. More
by domcianci
September 16, 2024
Always a pleasure, helpful and professional, Melissa is certainly an asset to OTTOs BMW that makes my visits a very welcoming experience. certainly an asset to OTTOs BMW that makes my visits a very welcoming experience. More
by KWERREMEYER
September 16, 2024
Justice is terrific. He led me through the process and helped me choose the right car for me. My husband and I worked with him 10 years ago when we bought our car and I He led me through the process and helped me choose the right car for me. My husband and I worked with him 10 years ago when we bought our car and I was thrilled he was still there to guide me. BMW West Chester has been our BMW place for almost 20 years. They were through in trying to fix the car, then determining it was a total loss due to rodent damage to the wiring More
by Charlotteesibley
