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BMW of West Chester
West Chester, PA
2,643 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,643 reviews
August 28, 2024
Waiting for service on several recall notices, and being kept informed on the status of one that the dealer is still waiting for the part on. Great overall service! kept informed on the status of one that the dealer is still waiting for the part on. Great overall service! More
by bobpurchase1957
Verified CustomerEmployees Worked With
August 27, 2024
The drop off was seamless. My only complaint was that the car was finished before the lunch hour ( and I was waiting in the area as this location is not close to home with no l My only complaint was that the car was finished before the lunch hour ( and I was waiting in the area as this location is not close to home with no loaner vehicle option) and I was not informed car was ready. I stopped by and saw car waiting for delivery when I could have spent less time waiting for the lunch hour to conclude. As I appreciate the car wash benefit, I would have liked the option to decline to save time as I had just washed car hour b4 drop-off and have a local carwash membership. Overall, the staff was fabulous and professional. The service was excellent and as requested. I have been having a terrible time with my local Devon BMW and the service provided here was refreshing. More
by lisasanchez34
Employees Worked With
August 27, 2024
Fantastic buying experience overall. Scott Gately and the whole team provided exceptional, friendly, and super efficient service throughout the process. We'll definitely come back for ou Scott Gately and the whole team provided exceptional, friendly, and super efficient service throughout the process. We'll definitely come back for our next car. More
by Werner Hopf
August 27, 2024
Simply the best! ! We have been customers for many years and this dealership and their staff have never disappointed! ! We have been customers for many years and this dealership and their staff have never disappointed! More
by Thierry21
August 26, 2024
Bill and team great. I know the service team is top notch and I trust the dealership I know the service team is top notch and I trust the dealership More
by JKELLY1020
Employees Worked With
August 26, 2024
First class operation! Knowledgeable and friendly. Provided me with recommendations supported with a video from the actual technician. Plan on returning soon to have Value Knowledgeable and friendly. Provided me with recommendations supported with a video from the actual technician. Plan on returning soon to have Value Line Brakes, Spark Plugs and tires as a result in my confidence with the store. Thank You Bill and BMW of West Chester Team. I highly recommend if you drive a BMW. Rich Strickland Jr More
by vwrich
Employees Worked With
August 26, 2024
Good service, easy appointments, efficient and Melissa is always helpful and knowledgeable . I’ve only taken my car ton Otto’s and I’m not disappointed always helpful and knowledgeable . I’ve only taken my car ton Otto’s and I’m not disappointed More
by laura_rdh23
August 26, 2024
They were on time as promised. They did a good job. My car was clean and I was pleased. They did a good job. My car was clean and I was pleased. More
by LMBANDRJB
Employees Worked With
August 25, 2024
Victor and Joe Izzi are very special people. They give 100% to every guest. I am grateful and blessed They give 100% to every guest. I am grateful and blessed More
by BUNNY0421
