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BMW of West Chester
West Chester, PA
2,930 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,930 reviews
November 06, 2023
The Sales department is fine. However, the service department is terrible. My car is never done when they say it will be and communication is non existent. However, the service department is terrible. My car is never done when they say it will be and communication is non existent. More
by Krejci01
Verified Customer
November 04, 2023
Really excellent experience, Kyle never made us felt pressured to make a decision, excellent knowledge of the cars, process and communication was always timely. Thank you, we love our new car! pressured to make a decision, excellent knowledge of the cars, process and communication was always timely. Thank you, we love our new car! More
by Danielle.barone
November 03, 2023
Professional, experienced, pleasant, and knowledgeable! I wouldn't buy anything but a BMW from this dealership. I wouldn't buy anything but a BMW from this dealership. More
by jkjarrett
November 03, 2023
Excellent sales and service staff. BMW team does their best to provide ultimate driving experience. BMW team does their best to provide ultimate driving experience. More
by MIchaelH
November 03, 2023
Brakes took awhile. Had a 7 am appointment , but car was not ready until noon or so the following day. However, I was offered an Uber to and from work. Heather was pheno Had a 7 am appointment , but car was not ready until noon or so the following day. However, I was offered an Uber to and from work. Heather was phenomenal! More
by glattss
Employees Worked With
Heather😊
November 03, 2023
Dinged me for $950 of service options I didn’t really need and failed to fix the one thing I brought it in for. need and failed to fix the one thing I brought it in for. More
by Arthurj
Employees Worked With
I’m not faulting any employee. It’s the POLICIES to which I am reacting.
November 03, 2023
We have been doing business with Justice for several years now. He is knowledgeable, professional and a pleasure to deal with. BMW of West Chester has excellent service. We will always purchase our B years now. He is knowledgeable, professional and a pleasure to deal with. BMW of West Chester has excellent service. We will always purchase our BMWs from here. More
by Jomaba115
November 02, 2023
Frank always takes care of us and I love how the mechanic videos and sends me his inspection of what he finds videos and sends me his inspection of what he finds More
by ledeluca
Employees Worked With
November 02, 2023
Was surprised to see staff in personal dress Usually BMW employees / staff in logo golf shirts employees / staff in logo golf shirts More
by crgerth
Employees Worked With
November 01, 2023
otto’s BMW is extremely attentive and take care of me soon after my arrival! soon after my arrival! More
by GINNACLARK
Employees Worked With
