Thomas Howard
Thomas Howard at Koons White Marsh Chevrolet

Thomas Howard | Page 2

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.9
127 Reviews
4.9

127 Reviews

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127 Reviews of Thomas Howard

August 01, 2026

Dealership Rating
Employee Rating

Tones has taken care of my vehicle. They've done a good job so far And I hope they keep up the good work More

by ronaldfrado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2026

Koons White Marsh Chevrolet responded

ronaldfrado, thanks so much for rating us so high! Be safe on the road!

July 14, 2026

Dealership Rating
Employee Rating

Was very happy everything was done in a timely manner, plus this was an planned visit. More

by ygravette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Koons White Marsh Chevrolet responded

Thank you again for taking the time to let us know how we did!

June 30, 2026

Dealership Rating
Employee Rating

Very friendly& professional & good service&friendly. Highly recommend others to use this service for their services More

by Mtolly1510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Koons White Marsh Chevrolet responded

Hello Mtolly1510, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

June 25, 2026

Dealership Rating
Employee Rating

The service was outstanding along with the repairs. The service department was professional and courteous. More

by Champ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 07, 2026

Dealership Rating
Employee Rating

It is amazing. I have bought several cars here. I come from the other side of town. More

by prspas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2026

Koons White Marsh Chevrolet responded

prspas, we are delighted to see this rating! Have a great day!

June 02, 2026

Dealership Rating
Employee Rating

Super professional team was quickly able to identify and fix an issue with my XT5 and identified warranty coverage that resulted in my issue being fixed with no expense to me! This team restored my confide More

by heather83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Schneider, Josh Chernault

Jun 05, 2026

Koons White Marsh Chevrolet responded

Hi heather83, thanks so much for rating us so high! Be safe on the road!

May 28, 2026

Dealership Rating
Employee Rating

The service center listens to my concerns and addresses past issues. Staff members are courteous and helpful. I will continue to have my vehicles serviced at this dealership. More

by marianrongione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

Koons White Marsh Chevrolet responded

Thank you again for taking the time to let us know how we did!

May 15, 2026

Dealership Rating
Employee Rating

Always reliable great customer service friendy atmosphere very clean keeping customers updated with what's going on with there vehicle every step of the way More

by jpinckney03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Nick Chapman

May 21, 2026

Koons White Marsh Chevrolet responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

May 05, 2026

Dealership Rating
Employee Rating

My service visit went verv well. Mv service tech Thomas Howard, was very helpful. He kept me up to date with all the work that mv vehicle was getting done. Also kept me up to date wi More

by weh1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann

May 18, 2026

Koons White Marsh Chevrolet responded

Hello weh1962, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

April 29, 2026

Dealership Rating
Employee Rating

Tom was great to work with. My vehicle has been in the shop twice for warranty issues and he is always quick to respond to calls or questions. More

by jeanielaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2026

Koons White Marsh Chevrolet responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

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