David Letourneau

I had a 7 am appointment on a Monday morning. I dropped off the vehicle Sunday afternoon and left keys in night drop. I arrived at 3:30 pm the next day and was told they hadn’t done anything wi I dropped off the vehicle Sunday afternoon and left keys in night drop. I arrived at 3:30 pm the next day and was told they hadn’t done anything with it because half the staff didn’t show up. I asked for my keys and left. I then received an email a week later saying my vehicle was done and ready to be picked up. They really run a tight ship! More

by lutzipaul542 Verified Customer Verified Customer

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Great job Nick was very helpful I I I I I I I I I I More

by flipyoung Verified Customer Verified Customer

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I wanna say when I came to get my oil change everyone was so nice and explained everything I have having done they also let me know after my oil change was done that everything was running good which made me so nice and explained everything I have having done they also let me know after my oil change was done that everything was running good which made me feel so much better More

by brendaslagle38 Verified Customer Verified Customer

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I have been buying vehicles and using Koons service for several years. We keep coming back for the sales and service people. Always helpful and always clear on what is covered under warranty and what is several years. We keep coming back for the sales and service people. Always helpful and always clear on what is covered under warranty and what is not. More

by Kimmbass7926 Verified Customer Verified Customer

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The service center was great! The entire staff was kind, professional and the service was super fast. The entire staff was kind, professional and the service was super fast. More

by cynthia.m.erich Verified Customer Verified Customer

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because they was good and polite, I had no problem and I like their service like their service More

by reginald harris Verified Customer Verified Customer

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Wow they delayed my first rating well guess what here it gose again. This deals hip service center isn't to be trusted. I got new tires here. Get a load of this they tried to charge me for tire rotation aft gose again. This deals hip service center isn't to be trusted. I got new tires here. Get a load of this they tried to charge me for tire rotation after I just baught there tires and they installed them the same apointment. They didn't 0.00 it out untill I said someth8ng and I stead of removing it which it should have been they 0.00 it. What the heck. Now this is awsome was lied to by a service guy. Said he was working there 15 years. I was charged for diagnostic for the repair they repaired told me they always have charged the diagnostic with the repair. On top of that said everyone dose it. No 9ne says get the repair here and they waive the diagnostic charge. I called 5 diferent chevy dealers around me not 1 said they would charge the diagnostic if I got the repair there. I can't believe the amount of hog wash. I hope my measly 2k is worth the customer you just lost I will never go to koons again. More

by samuel.p.greenfield Verified Customer Verified Customer

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My first service on my 2023 Chevrolet Malibu was very successful. The service advisor Chris was very knowledgeable about the maintenance services required for the mileage on the vehicle. He was very poli successful. The service advisor Chris was very knowledgeable about the maintenance services required for the mileage on the vehicle. He was very polite and friendly during our interaction. I had received a recall notice for the rear backup camera and was told that the technician would test it prior to replacing. It the span of 2 1/2 hours the tech changed my engine oil and filter, engine air filter, windshield fluid, rotated the tires, replaced cabin air filter and performed a test in the rear backup camera. I was impressed with the performance of all these tasks in a short period of time. The rear backup camera failed function testing and was told that I would be notified when the new backup camera has arrived. Very impressed with the quality and care that Koons Chevrolet of White Marsh has delivered to their customers! More

by runjane Verified Customer Verified Customer

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I’m very pleased with the first service performed on my 2023 Chevrolet Malibu. The service manager was informative and knowledgeable about the mileage based maintenance process of my vehicle. I had receive 2023 Chevrolet Malibu. The service manager was informative and knowledgeable about the mileage based maintenance process of my vehicle. I had received a recall for the rear backup camera and the service tech tested it and the camera failed the function test. I was informed that when the new backup camera that was ordered arrives they would contact me to bring my vehicle back for replacement. Koons Chevrolet in White Marsh is very competent and reliable with all my service needs! Thank you! More

by runjane Verified Customer Verified Customer

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It is a very convenient and easy place to get service done. Good service with nice people done. Good service with nice people More

by Mexicanninja410 Verified Customer Verified Customer

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