Courtney Krause

My first service on my 2023 Chevrolet Malibu was very successful. The service advisor Chris was very knowledgeable about the maintenance services required for the mileage on the vehicle. He was very poli successful. The service advisor Chris was very knowledgeable about the maintenance services required for the mileage on the vehicle. He was very polite and friendly during our interaction. I had received a recall notice for the rear backup camera and was told that the technician would test it prior to replacing. It the span of 2 1/2 hours the tech changed my engine oil and filter, engine air filter, windshield fluid, rotated the tires, replaced cabin air filter and performed a test in the rear backup camera. I was impressed with the performance of all these tasks in a short period of time. The rear backup camera failed function testing and was told that I would be notified when the new backup camera has arrived. Very impressed with the quality and care that Koons Chevrolet of White Marsh has delivered to their customers! More

by runjane Verified Customer Verified Customer

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I’m very pleased with the first service performed on my 2023 Chevrolet Malibu. The service manager was informative and knowledgeable about the mileage based maintenance process of my vehicle. I had receive 2023 Chevrolet Malibu. The service manager was informative and knowledgeable about the mileage based maintenance process of my vehicle. I had received a recall for the rear backup camera and the service tech tested it and the camera failed the function test. I was informed that when the new backup camera that was ordered arrives they would contact me to bring my vehicle back for replacement. Koons Chevrolet in White Marsh is very competent and reliable with all my service needs! Thank you! More

by runjane Verified Customer Verified Customer

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Labor is too high and so is your pricing on parts? please adjust these things and you should be fine. please adjust these things and you should be fine. More

by pocketchange938 Verified Customer Verified Customer

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It is a very convenient and easy place to get service done. Good service with nice people done. Good service with nice people More

by Mexicanninja410 Verified Customer Verified Customer

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VERY GOOD ! Very Timely Communication and Service was outstanding! Happy that we bought at Koons Very Timely Communication and Service was outstanding! Happy that we bought at Koons More

by jerryernest4 Verified Customer Verified Customer

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Tones has taken care of my vehicle. They've done a good job so far And I hope they keep up the good work They've done a good job so far And I hope they keep up the good work More

by ronaldfrado Verified Customer Verified Customer

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Always a great place to get your vehicle serviced, or if need a repair done. Great people to work with. Definitely recommend Koons service team 👍🏻 need a repair done. Great people to work with. Definitely recommend Koons service team 👍🏻 More

by georgereese18 Verified Customer Verified Customer

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The service was quick and the service advisors was polite and I enjoyed looking at new vehicles while I waited! and I enjoyed looking at new vehicles while I waited! More

by jono0 Verified Customer Verified Customer

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Service department is good most of the time and the prices of service is a little high. prices of service is a little high. More

by Haroldbaltimore Verified Customer Verified Customer

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Open communication. Can text instead of calling the representative. A full inspection & pictures included. Great shuttle service. Can text instead of calling the representative. A full inspection & pictures included. Great shuttle service. More

by ashleybrooks6000 Verified Customer Verified Customer

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