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Josh Chernault
Josh Chernault at Koons White Marsh Chevrolet

Josh Chernault

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
203 Reviews
4.8

203 Reviews

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203 Reviews of Josh Chernault

October 16, 2026

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Employee Rating

The pick up and delivery of my vehicle is a great help and the men who do this is very polite and very friendly. More

by stroh4407
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Didnot give name

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October 15, 2026

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Employee Rating

Josh was fantastic with his quick diagnosis of my issue and got the shop to fix it ASAP. I highly recommend him and Koons! More

by Tony
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Recommend Dealer
Yes
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October 12, 2026

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Service department was on point, took care of me and my truck, quick and easy. More

by jasonlongnavy
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Recommend Dealer
Yes
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October 10, 2026

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Horrible communication! You have to chase them for the status of your car. I had to go back 3x for a check engine light that still isn’t fixed. More

by shelly_schoenberg
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Workmanship
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Service Communication
Recommend Dealer
No
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Oct 16, 2026

Koons White Marsh Chevrolet responded

Shelly, I sincerely apologize for the poor communication and the inconvenience you've experienced with your check engine light. Your feedback is invaluable, and I appreciate you bringing this to my attention. I assure you that we are committed to providing reliable service and will work to improve our communication and support moving forward. Please feel free to reach out directly so we can resolve this issue for you.

October 09, 2026

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Employee Rating

Was wondering how you rotated tires when none of the rims break dust was disturbed. Around the lug nuts and the rims none of the dust was disturbed More

by lchristian1967
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Service Time
Service Communication
Recommend Dealer
No
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Oct 15, 2026

Koons White Marsh Chevrolet responded

I reached out to you Mr. Christian with a still from a video showing your rotation. Please respond at your convenience so that we may discuss further. I will be more than happy to meet and discuss how we can build trust.

October 09, 2026

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Employee Rating

Great service everyone was very courteous and helpful. i will tell all my friends about your great service More

by Silverado20ltz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

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Oct 13, 2026

Koons White Marsh Chevrolet responded

Hi, thanks so much for rating us so high! Be safe on the road!

October 09, 2026

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Employee Rating

I was completely quite satisfied with the level of personal attention and quality service I received. More

by okedan2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2026

Koons White Marsh Chevrolet responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

October 09, 2026

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Employee Rating

Fit me in and treated me great. Sent me a video of the work they recommended to be done so I could also see it. More

by Highlandtownconstruction
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2026

Koons White Marsh Chevrolet responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

October 07, 2026

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Employee Rating

Josh , Nick, and Chris took care of all my Service needs when I took my Truck in for Warranty work , tires and my Front grill embl More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Chapman , Chris Szumlanski

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Oct 10, 2026

Koons White Marsh Chevrolet responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

October 05, 2026

Dealership Rating
Employee Rating

This past year has been exhausting dealing with this service department. A loyal 5-year customer who bought my vehicle here, ignored by the GM, brushed off by the Service Director, and given runarounds More

by msullivan129
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shah Raufi

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