Mark Terry | Page 14

Great communication. Completed work on car in the time they told me it would be done. Mark very professional and kind Completed work on car in the time they told me it would be done. Mark very professional and kind More

by JMKSIMMONS30 Verified Customer Verified Customer

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Though the welcoming and the behavior of Mike was courteous and friendly throughout the process, but the outcome of the repairs were rather disappointing and in view of the results expensive. . courteous and friendly throughout the process, but the outcome of the repairs were rather disappointing and in view of the results expensive. . More

by GRIZK03 Verified Customer Verified Customer

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Easy to book an appointment, great welcome , timely service Good explanation of the process, mark offered a great customer service service Good explanation of the process, mark offered a great customer service More

by CURTISS.DAKPOGAN Verified Customer Verified Customer

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Quick, painless, Mark was very friendly and helpful I appreciate everything that Smythe did to fix my car appreciate everything that Smythe did to fix my car More

by LGANDERS18 Verified Customer Verified Customer

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Brought my car in for the annual service and it was quick and painless. They were responsive and very helpful in getting things set up. and painless. They were responsive and very helpful in getting things set up. More

by PAT.WONG1204 Verified Customer Verified Customer

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I have experienced over 25 years of great service. Mark Terry was the best! I keep on coming back. Mark Terry was the best! I keep on coming back. More

by GCAMPION24 Verified Customer Verified Customer

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Always a great experience! !! Love my Volvo and trust the service department to keep it in excellent condition !! Love my Volvo and trust the service department to keep it in excellent condition More

by marlenei Verified Customer Verified Customer

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Smythe Volvo automobile service is very good but a bit pricey. Their customer service is quite good. pricey. Their customer service is quite good. More

by LGRIESMER Verified Customer Verified Customer

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I always trusted Smythe service but I’ve lost all confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled on confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled once. Other than that it ran fine but I wanted to get it checked. Mark was very polite and professional. But he explained that the code the car threw (P023400) meant the turbo system needed to be replaced. Now, that certainly could be one cause. However when I asked about all the common issues that could also cause this code (waste-gate, actuator, dirty throttle body, boost/MAP sensors, solenoid), that was all waved off as “It’s the turbo; that's why you have no acceleration.” I explained, as I had when I dropped the car off that I was no experiencing any acceleration issues. I was driving on highways and local, and acceleration and RPMs seemed normal. Smythe was adamant it was the turbo a d quoted me over $5,000 including tax! Mark was sympathetic and very polite and understanding but stated the turbo had “a nasty leak.” I paid about $245 diagnostic fee and took my car. I went to my local mechanic and explained I brought the car to a dealer as I thought their diagnostics could pinpoint the cause. He checked the car and repaired it. There was a vacuum hose with a tear that was flapping open, and the actuator arm was cleaned, and cost less than Smythe’s wrong diagnosis. The mechanic’s analogy was “replacing the turbo as the first repair is like going to the doctor for a broken finger and he wants to amputate your arm.” More

by BC0LONNA Verified Customer Verified Customer

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Fabulous Kind thoughtful experienced professional I am grateful to e at such a great dealership grateful to e at such a great dealership More

by IRENESF Verified Customer Verified Customer

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