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Mark Terry

Overview Reviews (269) Inventory (296)

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Mark Terry

Mark Terry | Page 27

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

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4.9

269 Reviews

Overview Reviews (269) Inventory (296)

Dealership Experience

5 yrs, 6 mos

Industry Experience

19 yrs, 6 mos

Languages Spoken

English

Spanish

4.9

269 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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269 Reviews of Mark Terry

July 29, 2021

Dealership Rating

Employee Rating

Smythe continues to exceed my expectations. Mark was great as my service advisor and actually listened when I explained what I was feeling. Overall a fantastic dealer. great as my service advisor and actually listened when I explained what I was feeling. Overall a fantastic dealer. More

by toddjbecker

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 04, 2021 -

Smythe Volvo Cars responded

Thank you for this great review of Mark and our service department. Listening is the most important skill a service advisor has. We look forward to seeing you the next time around.

July 27, 2021

Dealership Rating

Employee Rating

Brought my XC60 in for service. Mark Terry took excellent care of me! He was professional and efficient. I was in and out with a clean and fixed vehicle swiftly. care of me! He was professional and efficient. I was in and out with a clean and fixed vehicle swiftly. More

by Zach

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 04, 2021 -

Smythe Volvo Cars responded

Thank you for your kind remarks on Mark and our service team. Your experience is one we strive to provide all of our customers every time.

July 26, 2021

Dealership Rating

Employee Rating

Mark T. was so helpful and responsive. He was very communicative. He also had a kind and even tone. He called us frequently to let us know the status. communicative. He also had a kind and even tone. He called us frequently to let us know the status. More

by nicole.martel.banas

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 04, 2021 -

Smythe Volvo Cars responded

Communication and responsiveness are the major parts of being a great service writer and Mark is very good at performing both of those qualities. Thank you for taking the time to share your experience of Mark and our service department. It is very rewarding for all of us to read your review.

July 25, 2021

Dealership Rating

Employee Rating

Mark was very professional and courteous. He explained everything well and was a good communicator. Great service! The estimated time was on the spot correct! everything well and was a good communicator. Great service! The estimated time was on the spot correct! More

by kohlerkar

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Aug 04, 2021 -

Smythe Volvo Cars responded

I agree with you Mark is a courteous and professional service advisor and thank you for taking the time to share your experience. We appreciate your business.

July 23, 2021

Dealership Rating

Employee Rating

Mark Terry is courteous, friendly and efficient. Looking forward to working with him in the future. Any member I have encountered in the service department have been great! forward to working with him in the future. Any member I have encountered in the service department have been great! More

by Nbollwage

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 23, 2021 -

Smythe Volvo Cars responded

Mark is great and thank you for saying so. It is rewarding for our entire service staff to read this five star review. We appreciate your business and look forward to seeing you the next time around.

June 23, 2021

Dealership Rating

Employee Rating

As always, Smythe Volvo is exemplary in dealing with my Volvo issues. My sense is that Smythe Volvo employees are 100% honest with me and carefully explain issues. I had neglected to mention an issue w Volvo issues. My sense is that Smythe Volvo employees are 100% honest with me and carefully explain issues. I had neglected to mention an issue with the rear hatch and brought my car back a few days later. Mark was kind enough to look at the problem and make a recommendation. I have recommended Smythe to all my friends and family members and all are very happy with Smythe. More

by kimsellon

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Jun 27, 2021 -

Smythe Volvo Cars responded

We are fortunate to have customers like you and your recommendations are very important and appreciated. Mark is a strong member of our great service team. Thank you for taking the time to share your experience.

June 04, 2021

Dealership Rating

Employee Rating

Mark gave thorough and professional service at Smythe Volvo. When I arrived to pick up my car, he had all the paperwork ready to go. Volvo. When I arrived to pick up my car, he had all the paperwork ready to go. More

by Hlb3

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jun 04, 2021 -

Smythe Volvo Cars responded

I agree with your comments on Stacey and thank you for sharing your experience. We hope you have many safe and happy miles in your new car.

Jun 05, 2021 -

Hlb3 responded

Mark!

May 17, 2021

Dealership Rating

Employee Rating

Purchased my 2013 at this dealership and will only use their service center. Everyone is polite courteous and always so helpful. Highly recommend them thank you their service center. Everyone is polite courteous and always so helpful. Highly recommend them thank you More

by Jeancimbalak

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza , Dina Thomson

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May 26, 2021 -

Smythe Volvo Cars responded

Thank you for the fantastic review of our service department. It is rewarding for all of us to read your comments. We appreciate your kind words and your business.

May 13, 2021

Dealership Rating

Employee Rating

I've been leasing with Smythe Volvo for 25+ years. Service my car yesterday Mark assistance was quick, knowledgeable and impeccable. Mark saved me time! Service my car yesterday Mark assistance was quick, knowledgeable and impeccable. Mark saved me time! More

by jeffrey

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 13, 2021 -

Smythe Volvo Cars responded

Your time is important and we know that. Mark keeps this top of mind in dealing with his customers. Thank you for the great review and the more than 25 years of loyalty.

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