Karly Bowers

It didn't take long at all probably about 15-20 minutes they did good job they did good job More

by redwomen540 Verified Customer Verified Customer

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Satisfied with the customer service. Karly wa courteous and explained what was needed to be done clearly. Karly wa courteous and explained what was needed to be done clearly. More

by bmmgaya Verified Customer Verified Customer

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My wait time was the best I have ever had at any Toyota dealership I was pleasantly surprised Your waiting area was also nicer than the other dealership I service at Only suggestion I have is made add dealership I was pleasantly surprised Your waiting area was also nicer than the other dealership I service at Only suggestion I have is made add some round tables to the area I was wanting to do some work while waiting but I needed more space than a chair with a tray Thank you More

by njs5255 Verified Customer Verified Customer

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Professional and accommodating they, took me in and started work even though i arrived early. started work even though i arrived early. More

by orellana727 Verified Customer Verified Customer

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I have been going to Toyota Direct for my service needs for 13 years. It was not until my interaction with Karly Bowers that I was treated rudely. She is not a good service representative of Toyota Direct. for 13 years. It was not until my interaction with Karly Bowers that I was treated rudely. She is not a good service representative of Toyota Direct. If I have to deal with her again, I will leave. All of the service reps over the 13 years have been congenial and respectful. More

by pbates26 Verified Customer Verified Customer

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I was driving the day after my service and used my windshield washer fluid. Immediately after the warning came on that it was low. They are supposed to top off all fluids and tell you you they do. It windshield washer fluid. Immediately after the warning came on that it was low. They are supposed to top off all fluids and tell you you they do. It makes me wonder what else wasnt done if this simple thing wasnt. More

by jmcgee1000 Verified Customer Verified Customer

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My battery wasn’t strong enough to reliably start my car. I didn’t have an appointment but needed to get it fixed. They got me in and replaced my battery. I didn’t have an appointment but needed to get it fixed. They got me in and replaced my battery. More

by kst112284 Verified Customer Verified Customer

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Icee is the best. She must have a great drive manager. I will only take my cars to Spicee Icee. She must have a great drive manager. I will only take my cars to Spicee Icee. More

by jjrodock Verified Customer Verified Customer

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It overcharged me. I went for an oil change and I ended up paying for an unwanted tire rotation. Then the attendant, after I released my minivan to her, told me to wait I went for an oil change and I ended up paying for an unwanted tire rotation. Then the attendant, after I released my minivan to her, told me to wait in the lobby. I did. But she did not come to get me even though my service was completed promptly. I waited three hours at the lobby and when I went to ask the attendant about my oil change, she told me that she was calling my husband and me, when we specifically agree that I would be - in person - waiting to be called back in the lobby. I should get a 50% rebate for overcharging me and forgetting me for three hours in the establishment lobby. More

by lopezfamily1844 Verified Customer Verified Customer

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They did an amazing job. But accidentally broke my key where it hooks on/holds the round metal key thingy. But didn’t offer a way to replace it. Which I thought odd. I d But accidentally broke my key where it hooks on/holds the round metal key thingy. But didn’t offer a way to replace it. Which I thought odd. I did have a replacement key at home, but I can’t use it remotely as I could my original key. More

by poopadonga1 Verified Customer Verified Customer

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