Jeremy Rodock

the communication was never returned even after leaving messages, attempted to have me pick up my vehicle to take to another dealership for service even when car was not safe to drive. I was informed that messages, attempted to have me pick up my vehicle to take to another dealership for service even when car was not safe to drive. I was informed that the charcoal gap filter was the issue and i would have to pay $1600, after examination by an authorized dealer this was not the issue. dealership where car was taken attempted to contact this person for 2 weeks without response even after leaving messages they have not been reached out to as of today car has been in their shop for 3 weeks. More

by david.corbin Verified Customer Verified Customer

Report | Print

The car a bought in January has not operated correctly since 2 weeks after a bought it. I could get no one in the whole company to return a call for weeks from your dealership even after leaving messages. since 2 weeks after a bought it. I could get no one in the whole company to return a call for weeks from your dealership even after leaving messages. The Lincoln Aviator is currently at Ricard Ford and has been there Since February 14, the expected cost of repairs are above $17,000 they can not get anyone from your dealership to call them either. also prior to going there i was told by your service department there was another issue which was not true as they never did any testing on the Vehicle while it was there you don't have the computers i found out later after he ttry to have me pay $1600 for what he said was not covered in my platinum extended warranty. I am a disabled Combat Veteran and i live by the codes of Respect, Honesty, and Integrity maybe you employees should practice that. More

by david.corbin Verified Customer Verified Customer

Report | Print

We brought our 2013 Venza in for an oil change. We mention the loud startup noise. Jeremy immediately knew the symptom. Venza was fixed the first time due to his experience. The team is awesome to We mention the loud startup noise. Jeremy immediately knew the symptom. Venza was fixed the first time due to his experience. The team is awesome to work with. More

by aaronschimming Verified Customer Verified Customer

Report | Print

Bad overall experience. Left issues unaddressed and still charged too much. Service manager very rude Left issues unaddressed and still charged too much. Service manager very rude More

by Yota Verified Customer Verified Customer

Report | Print

Trash. This guy was rude, dismissive and unprofessional. He said “I wish we didn’t take this job” referring to the repair i had requested. I brought my car This guy was rude, dismissive and unprofessional. He said “I wish we didn’t take this job” referring to the repair i had requested. I brought my car in for warning lights(which were fIxed) BUT $2000 later, my forward facing camera was pointed to the sky this wasnt an issue when i dropped off the car, but i was instructed to accept this when i left… I regret buying my car from this establishment and wont be using their service department ever again More

Report | Print

Always a great experience! Very friendly, helpful staff! Will continue to return for future service! Very friendly, helpful staff! Will continue to return for future service! More

by Michael Verified Customer Verified Customer

Report | Print

$250 for a battery is ridiculous. It should not cost this much to replace a battery. It should not cost this much to replace a battery. More

by malacca_@hotmail.com Verified Customer Verified Customer

Report | Print

Misdiagnosed, broke down immediately, police tow, transmission failure, $7,000 repair, third week waiting—lost trust. transmission failure, $7,000 repair, third week waiting—lost trust. More

by lovely43230 Verified Customer Verified Customer

Report | Print

I will always recommend Toyota Direct. They are hornet, they are fair, and they always treat you like family. They are hornet, they are fair, and they always treat you like family. More

by jjrodock Verified Customer Verified Customer

Report | Print

Excellent customer service and professional courtesy and friendly staff with a clean and vibrant atmosphere. friendly staff with a clean and vibrant atmosphere. More

by pdex712 Verified Customer Verified Customer

Report | Print