Billy Shannon | Page 5

Smythe Volvo Cars responded

Thank you for sharing your feedback. We’re glad the service on your Volvo was efficient and that we kept you informed throughout the process. We look forward to assisting you again. Enjoy!

Smythe Volvo Cars responded

Thank you for the five-star rating. We’re glad Billy’s friendly professionalism and clear communication made your Volvo XC40 service more comfortable. We look forward to serving you again. Enjoy!

Smythe Volvo Cars responded

We’re happy our service team could accommodate your Volvo V60 on the same day to address the issue that kept it off the road. Thank you for sharing your feedback. Enjoy!

Smythe Volvo Cars responded

It’s great to hear Doug usually sets the standard and that Billy stepped in smoothly for your Volvo V60 Cross Country service. We’re glad everything went well and appreciate you trusting us with your car. Let us know whenever you need us again. Enjoy!

Smythe Volvo Cars responded

We’re glad Billy’s friendly and efficient approach made your service visit so positive. Thank you for keeping his contact on file. We look forward to serving your Volvo XC60 Hybrid again. Enjoy!

Smythe Volvo Cars responded

Thank you for sharing that Billy communicated clearly during your service appointment and that our waiting area kept you comfortable. We’re delighted everything met your expectations. We look forward to assisting you and your Volvo again. Enjoy!

Smythe Volvo Cars responded

Thank you for noting the patience of our service team. Your suggestion to alert you about any payment changes during scheduling is helpful. We’ll share this idea with our service department to improve appointments for your Volvo. Enjoy!

Smythe Volvo Cars responded

Thank you for the five stars and for appreciating our team’s patience. We value your suggestion about noting payment changes when scheduling service. We’ll share this feedback with Billy so future visits have clear information. Enjoy!

Smythe Volvo Cars responded

We're sorry to hear about your experience, Sam, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Kevin Flanagan

Smythe Volvo Cars responded

It’s great to know we’ve provided excellent service again for your Volvo. Billy appreciates you recognizing how thoroughly he explained everything. Thank you for highlighting our professionalism. Enjoy!