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Billy Shannon

Overview Reviews (146) Inventory (345)

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Billy Shannon

Billy Shannon | Page 5

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me

4.8

146 Reviews

Overview Reviews (146) Inventory (345)

Dealership Experience

3 yrs, 6 mos

Industry Experience

23 yrs, 11 mos

Languages Spoken

English

4.8

146 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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146 Reviews of Billy Shannon

April 08, 2026

Dealership Rating

Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I know he is ensuring the best quality and care with my car. As long as Mark is Volvo, I will be with Volvo. More

by ASAUNDERS0929

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Jessica Hermida, Patrick Mclaughlin

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Apr 08, 2026 -

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 01, 2026

Dealership Rating

Employee Rating

Professional Professional courteous Plant to deal with easy going no pressure A joy One two easy going no pressure A joy One two More

by DBYRNE19

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Apr 01, 2026 -

Smythe Volvo Cars responded

Thank you for highlighting our professional, courteous, and pressure-free service. We’re delighted that working on your Volvo XC60 was easygoing and enjoyable. We look forward to helping you again. Enjoy!

March 31, 2026

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Employee Rating

Awesome experience during my recent car service appointment. My service expert Billy was informative and helpful. Overall a good experience. appointment. My service expert Billy was informative and helpful. Overall a good experience. More

by MAXAMILLION007

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 31, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your positive experience with your Volvo XC60 Hybrid service appointment. We’re glad Billy could provide the informative and helpful support you needed. We look forward to welcoming you back. Enjoy!

March 30, 2026

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Employee Rating

I had a great experience! It was quick and they kept me updated throughout the process. It was quick and they kept me updated throughout the process. More

by CFIOBLINN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 30, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your feedback. We’re glad the service on your Volvo was efficient and that we kept you informed throughout the process. We look forward to assisting you again. Enjoy!

March 28, 2026

Dealership Rating

Employee Rating

Friendly personnel Billy Shannon was very professional. He answered all my questions and kept me informed He answered all my questions and kept me informed More

by Jackmyers335

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 28, 2026 -

Smythe Volvo Cars responded

Thank you for the five-star rating. We’re glad Billy’s friendly professionalism and clear communication made your Volvo XC40 service more comfortable. We look forward to serving you again. Enjoy!

March 28, 2026

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Employee Rating

Smythe service was able to get me in same day with no appointment when my car had an issue that was preventing it from being driven appointment when my car had an issue that was preventing it from being driven More

by TKRAAB3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 28, 2026 -

Smythe Volvo Cars responded

We’re happy our service team could accommodate your Volvo V60 on the same day to address the issue that kept it off the road. Thank you for sharing your feedback. Enjoy!

March 26, 2026

Dealership Rating

Employee Rating

Always a good service experience at Smythe Volvo. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. More

by ABIANCHI2011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam

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Mar 27, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug usually sets the standard and that Billy stepped in smoothly for your Volvo V60 Cross Country service. We’re glad everything went well and appreciate you trusting us with your car. Let us know whenever you need us again. Enjoy!

March 24, 2026

Dealership Rating

Employee Rating

Billy was very genial and efficient. I will keep his number on file because he was so nice to work with. I will keep his number on file because he was so nice to work with. More

by PATRICIASCHRISMAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 24, 2026 -

Smythe Volvo Cars responded

We’re glad Billy’s friendly and efficient approach made your service visit so positive. Thank you for keeping his contact on file. We look forward to serving your Volvo XC60 Hybrid again. Enjoy!

March 21, 2026

Dealership Rating

Employee Rating

Billy was clear in his communication, answered all of my questions and the waiting area is very comfortable questions and the waiting area is very comfortable More

by T & J

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 21, 2026 -

Smythe Volvo Cars responded

Thank you for sharing that Billy communicated clearly during your service appointment and that our waiting area kept you comfortable. We’re delighted everything met your expectations. We look forward to assisting you and your Volvo again. Enjoy!

March 15, 2026

Dealership Rating

Employee Rating

Nice and patient, if notice the payment has been changed when book service, that will be great when book service, that will be great More

by Karl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 15, 2026 -

Smythe Volvo Cars responded

Thank you for noting the patience of our service team. Your suggestion to alert you about any payment changes during scheduling is helpful. We’ll share this idea with our service department to improve appointments for your Volvo. Enjoy!

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