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Billy Shannon

Overview Reviews (146) Inventory (345)

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Billy Shannon

Billy Shannon | Page 6

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.8

146 Reviews

Overview Reviews (146) Inventory (345)

Dealership Experience

3 yrs, 6 mos

Industry Experience

23 yrs, 11 mos

Languages Spoken

English

4.8

146 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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146 Reviews of Billy Shannon

March 15, 2026

Dealership Rating

Employee Rating

Nice and patient, if notice the payment has been changed when book service, that will be great when book service, that will be great More

by Karl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 15, 2026 -

Smythe Volvo Cars responded

Thank you for the five stars and for appreciating our team’s patience. We value your suggestion about noting payment changes when scheduling service. We’ll share this feedback with Billy so future visits have clear information. Enjoy!

March 11, 2026

Dealership Rating

Employee Rating

Not Billy's fault, mechanic didn't find issue, will now need to drive car back 1.5 hours 1 way, again, to be 'fixed' need to drive car back 1.5 hours 1 way, again, to be 'fixed' More

by Sam

Verified Customer

Recommend Dealer

Other Employees Tagged: Billy Shannon

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Mar 15, 2026 -

Smythe Volvo Cars responded

We're sorry to hear about your experience, Sam, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Kevin Flanagan

March 10, 2026

Dealership Rating

Employee Rating

Once again great service . Billy explained everything to me. Appreciate the professionalism that Smythe provides. Billy explained everything to me. Appreciate the professionalism that Smythe provides. More

by Annie

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 10, 2026 -

Smythe Volvo Cars responded

It’s great to know we’ve provided excellent service again for your Volvo. Billy appreciates you recognizing how thoroughly he explained everything. Thank you for highlighting our professionalism. Enjoy!

March 06, 2026

Dealership Rating

Employee Rating

Excellent customer service, friendly, considerate team, always willing to help. Fast service, great communication. Always take great care of me and my vehicle always willing to help. Fast service, great communication. Always take great care of me and my vehicle More

by MELANIE.D.MATTIA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 06, 2026 -

Smythe Volvo Cars responded

We appreciate you noting our team’s friendly and attentive approach. It’s great to hear that the fast service and clear communication made your Volvo XC90 visit smooth. We look forward to caring for your XC90 again. Enjoy!

March 05, 2026

Dealership Rating

Employee Rating

Easy and quick Billy was helpful and very responsive. He made the experience quick and easy and painless. He made the experience quick and easy and painless. More

by TILIPMAN.S

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 06, 2026 -

Smythe Volvo Cars responded

Great to hear Billy was responsive and made your service visit quick and painless. Thank you for trusting us with your Volvo XC60 and we hope to assist you again soon. Enjoy!

March 05, 2026

Dealership Rating

Employee Rating

Billy gave me prompt and complete updates on the cars service. Billy gave me prompt and complete updates on the cars service. service. Billy gave me prompt and complete updates on the cars service. More

by MATTHEW_STARR63

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 05, 2026 -

Smythe Volvo Cars responded

It’s great to know Billy’s updates during your Volvo XC60 service were both prompt and comprehensive. Thank you for the 5-star rating and we look forward to assisting you again. Enjoy!

March 04, 2026

Dealership Rating

Employee Rating

Billy is so great. Very easy to deal with and super friendly The very best Very easy to deal with and super friendly The very best More

by wrk

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 04, 2026 -

Smythe Volvo Cars responded

Delighted to hear Billy provided such friendly and straightforward service. We appreciate you trusting us with your Volvo XC60. We look forward to your next visit. Enjoy!

March 03, 2026

Dealership Rating

Employee Rating

Organized, well run People were friendly and professional. Facility is very clean and comfortable Nice place professional. Facility is very clean and comfortable Nice place More

by TMEADE1041

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Mar 04, 2026 -

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo Cars! Enjoy!

February 27, 2026

Dealership Rating

Employee Rating

Really nothing more to say. I hope the problem is resolved with the new computer board It’s not easy resetting all favorites etc. even heat choices appear different on panel I hope the problem is resolved with the new computer board It’s not easy resetting all favorites etc. even heat choices appear different on panel Thanks More

by PATTI.CROSBY

Verified Customer

Recommend Dealer

Yes

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Feb 27, 2026 -

Smythe Volvo Cars responded

Thank you so much for your excellent review, Patti! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smythe Volvo Cars to be a positive one. Please don't hesitate to reach out if you need anything else. Enjoy!

February 25, 2026

Dealership Rating

Employee Rating

Great customer service Everyone was so helpful and and accommodating from sales to service. Great experience accommodating from sales to service. Great experience More

by SKIFAN987

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Feb 26, 2026 -

Smythe Volvo Cars responded

It’s wonderful to hear that everyone was so helpful and accommodating from sales through service. Thanks for trusting us with your Volvo XC90 Hybrid; we look forward to supporting you again. Enjoy!

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