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Billy Shannon

Overview Reviews (143) Inventory (296)

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Billy Shannon

Billy Shannon | Page 3

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.8

143 Reviews

Overview Reviews (143) Inventory (296)

Dealership Experience

3 yrs, 6 mos

Industry Experience

23 yrs, 11 mos

Languages Spoken

English

4.8

143 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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143 Reviews of Billy Shannon

May 03, 2026

Dealership Rating

Employee Rating

The service is great. Billy took me right away and there was a loaner car ready for me. Thank you. Billy took me right away and there was a loaner car ready for me. Thank you. More

by ATOV

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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May 03, 2026 -

Smythe Volvo Cars responded

We’re glad to hear your Volvo XC60 service went smoothly and that Billy was able to assist you right away. It’s great that a loaner car was available when you needed it. Thank you for your feedback. Enjoy!

May 03, 2026

Dealership Rating

Employee Rating

The service team is always helpful and friendly. Billy was especially fantastic. He was great Billy was especially fantastic. He was great More

by wrk

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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May 03, 2026 -

Smythe Volvo Cars responded

We’re pleased our service team provided friendly and helpful support. We’ll share your praise with Billy for his fantastic work. Thank you for trusting us with your Volvo XC60, and we look forward to assisting you again. Enjoy!

May 01, 2026

Dealership Rating

Employee Rating

Courteous and professional Shared sense of urgency to fix my problems Effective and efficient communication my problems Effective and efficient communication More

by notary-mince-3r

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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May 01, 2026 -

Smythe Volvo Cars responded

It’s wonderful to know that Billy and our service team handled your Volvo XC60 service with courtesy, urgency, and clear communication. Thank you for the five-star review. We look forward to assisting you again. Enjoy!

April 29, 2026

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Employee Rating

Billy is awesome! Regina is amazing! Jason, the mechanic, is a genius. Best treatment. I am so grateful! Regina is amazing! Jason, the mechanic, is a genius. Best treatment. I am so grateful! More

by CAROLEJEVERETT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Regina Krauza, Justin Torain

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Apr 29, 2026 -

Smythe Volvo Cars responded

Thank you for highlighting the exceptional support from Billy and Regina during your Volvo S60 service. We’re delighted you felt so well cared for and look forward to assisting you again. Enjoy!

April 27, 2026

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Employee Rating

I had a great experience. Service by Billy Shannon was prompt, courteous, and professional. Wait time for the work was less than anticipated. And explanations were clear and f Service by Billy Shannon was prompt, courteous, and professional. Wait time for the work was less than anticipated. And explanations were clear and friendly. I will definitely make Smythe my regular Volvo dealership. More

by BRUCE.CHANEN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Apr 27, 2026 -

Smythe Volvo Cars responded

It’s wonderful to hear that Billy provided prompt professional service and that your wait was brief. We’re happy the explanations were clear and friendly. We look forward to being your preferred Volvo service destination. Enjoy!

April 27, 2026

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by BRUCE.CHANEN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Apr 27, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience with Billy. We’re glad the service was prompt and that our team provided clear explanations while you waited. We appreciate your trust in our Volvo service and look forward to assisting you again. Enjoy!

April 27, 2026

Dealership Rating

Employee Rating

by BRUCE.CHANEN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Billy Shannon

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Apr 27, 2026 -

Smythe Volvo Cars responded

We’re thrilled Billy delivered prompt, courteous service for your Volvo XC60. It’s wonderful the work was completed faster than you expected and the explanations were clear and friendly. Looking forward to welcoming you back for your Volvo service needs. Enjoy!

April 26, 2026

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Employee Rating

Expressed to Billy my concerns and they were handled! Professional, respectful and friendly! Thank you! Professional, respectful and friendly! Thank you! More

by EJDE01IVEIRA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 27, 2026 -

Smythe Volvo Cars responded

Thank you for your very kind review. Bill and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

April 26, 2026

Dealership Rating

Employee Rating

I have been a Smythe Volvo customer for over 35 years and all I have driven are Volvos. I find them to be the perfect combination of pleasing design and excellent performance. Doug MaAdam and the Smythe fa all I have driven are Volvos. I find them to be the perfect combination of pleasing design and excellent performance. Doug MaAdam and the Smythe family go out of their way to meet my sales and service needs. Most important Volvo and Volvo Service has lept my family safe on New Jersey's Highways. More

by Peter B L

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Doug MacAdam, Scott Jackson, Tina Dewald

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Apr 26, 2026 -

Smythe Volvo Cars responded

Your loyalty over 35 years truly stands out, and we’re pleased the design and performance of your Volvo continue to meet your expectations. Doug and our team take pride in ensuring your XC70 receives the care it deserves. It’s especially rewarding to know our work has helped keep your family safe on New Jersey roads. Enjoy!

April 23, 2026

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Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers well organize they know how to take care of customers More

by AMANDA.G.MACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Jessica Hermida, Patrick Mclaughlin

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Apr 23, 2026 -

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

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