Second and last time I go to this dealer. - Ken
Second and last time I go to this dealer. I bought a 2022 Dodge, but not from them so maybe that's why they acted this way but I have a feeling it's their standard operating behavior.
First visit was to get a key FOB programmed for the new truck. First thing out of Jonny's mouth was, well it's about lunchtime so,....
I asked to see an IT or technical person and without asking why I came in, Jonny said you need an appointment. I set that appointment up for today. I came in and went to Jonny who told me that he moved my appointment to another clerk, who was clueless why I was transferred to her from the clerk who setup my appointment.
I went to this other clerk who couldn't find my info because Jonny took my initial info. She agreed to assist me (although she too was ready to head to lunch, apparently a huge deal at this dealership) and asked why I was there. I said Jonny didn't bother to ask or document why I came in initially. I then told her I would like to get my new FOB programmed to the new truck. She proceeded to tell me that it would cost me $200 to program a $57 FOB.
I declined that ridiculous charge and then asked about a repair to the front bumper skirt that had come apart at one place. She told me that would cost $200 (1 hour labor) and when I asked how they would fix it, she told me they TY Wrap the shirt to the bumper, for $200. TY Wraps last?
It's apparent these knuckleheads just want to rest, pass the buck, and go to lunch.
Never going back there.
I would rate Johnny but I don't see him below. Might be a sign...
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