I recently had the best car-buying experience in my life - joyhla
I recently had the best car-buying experience in my life here. I was considering a particular Mazda as well as 2 other manufacturers. When I came to Mazda of Claremont to test drive the vehicle that I was interested in, Geovany was very helpful: He was polite and not pushy at all, knowledgeable about the vehicle’s features/specs (and when he did not know, he immediately looked it up for me), and patient with me during my test drive when I wanted to see what it felt like doing a U-turn, parallel parking, and backing up into a parking space in that particular vehicle. When I returned the following day to crunch numbers, Richard was also very helpful and patient with me when he printed out several different alternatives for me to consider (ex., multiple different finance options, lease options, etc.). I had met Richard the day prior, and knew he was a “manager,” but I did not realize he was THE general manager! I realized that after the fact, and really appreciated how, as the general manager, he did not put himself ‘above the fray’ and was willing to engage in direct-customer relations. [I have a friend who recently asked to speak to the GM of a Jeep dealer further east, and was told, “The GM doesn’t speak to customers.” Hence why this interaction with Richard was all the more notable.] In addition to being patient, he was not pushy, either. When I stated that I did not want an add-on, my request was granted without any push-back, letting me know that they value me as a customer, as opposed to a payday. When I returned two days later to purchase the vehicle, Arash was my finance guy. The process was surprisingly quick and easy. Once again, when I declined optional purchases, my request was respected and I was not guilt-tripped or pressured into buying something that I did not want. Lastly, the car was presented to me in immaculate condition, and Geovany also spent plenty of time showing me all the special features on the car and helped get me connected to the MyMazda app. Everyone that worked with me was a pleasure, and I will definitely recommend this dealership to others, especially also because this dealer offers a limited lifetime powertrain warranty, which was very important to me given all the troubles that I had with my previous Toyota.
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