Mazda Roseville

Efficient. No high-pressure sales techniques used. Salesman Brian Randell was attentive, friendly, well informed and very helpful (ask for him if you visit Rose No high-pressure sales techniques used. Salesman Brian Randell was attentive, friendly, well informed and very helpful (ask for him if you visit Roseville Mazda). Josh Struthers handled the finance paperwork and was adroit at explaining all the aspects of the lease. He was also attentive, friendly, well informed and very helpful. Both Brian and Josh reflected great credit upon themselves and Roseville Mazda. More

“I love the car-buying experience. ” -No One Ever So I needed a car (duh) and Roseville Mazda had a good deal on the car I was looking for. I started an email/text exchange with ” -No One Ever So I needed a car (duh) and Roseville Mazda had a good deal on the car I was looking for. I started an email/text exchange with Cole Sanderson during the day. There was ZERO pressure, ZERO harassment. We got things squared away but it was later in the day and I was going to keep him late if I picked up the vehicle that day. “No worries, we’ll have as much ready for you as possible when you get here.” So I headed up. My credit is middle-of-the-road so I never know what I’m going to be offered as far as a rate. They got me a great rate considering used car rates were s**t at the time. Get there, car is ready and in immaculate condition. Cole is the NICEST kid EVER. Quick test drive and we’re good to go. I was in the finance office with Cristi for maybe 10 minutes max. They didn’t tack on any additional charges for “paint protection” or some other crap that I didn’t want. I was impressed because, at the end of the day, I figured they would know I wanted to just get moving and would ignore anything they had thrown on there. Nope; vehicle, taxes, license. Walk out and Cole is wiping the car down with a chamois like it could GET any cleaner (such a great kid). The icing on the cake? Full tank of gas. I can’t tell you how many vehicles I’ve bought with the gas light on. In California a tank of gas is $100 minimum currently ($5.50/gallon). Anyway, it’s a small thing but no one wants to drop thousands of dollars for a new car and have to drive straight to the gas station. 10/10 would come back here for every car I ever buy again. And, again, get with Cole. More

Salesman Chris Alaman was excellent to work with and the dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles and the vehicle had multiple recalls and they said they would have my vehicle for several weeks waiting for a new battery. They gave my wife a 5 seater and didn’t have an equivalent CX90 to give me as a loaner. I have a large family and bought an eight seater for a reason. I had to make multiple complaints to the dealership to get an equivalent CX90. The service department is unprofessional and extremely rude. When I picked up my CX90 after several weeks someone had vandalized the windshield with multiple key scratches. Unbelievable, pretty shocking frankly. I told the manager they are good at selling cars but absolutely terrible at customer service and told him I would be filing a formal complaint with Mazda corporate in regards to the vandalism. Crazy that I’m even writing this. The only level headed professional I delt with at the dealership was Wynette. Jason as the general manager was rude and unprofessional and Bobby the service manager was next level rude. I won’t ever be back and do not recommend Mazda of Roseville sorry to say. The sales experience was 5 star but I wish there was a no star option for the way their staff treated our family. More

My last two car services were handled by Niki without a hiccup and efficiently. The first one was last minute, but she was able to squeeze me into a slot so my car would be ready for a trip I had planned. hiccup and efficiently. The first one was last minute, but she was able to squeeze me into a slot so my car would be ready for a trip I had planned. My last service was also very efficient, she checked the car in and handled the rest herself. All I had to do was drop the car, and pick up once I received the call and video explaining the service done to my car. I love her friendly demeanor, efficiency and customer service attitude. Before her I've had five other service advisors pushing a sale for extra and unnecessary services/accessories -at two different Mazda dealerships. And so far these last two services were the least stressful and pleasant experiences. Thank you Niki! And you too Bobby -keep up the hard work! I will keep coming for many years. :) More

Excellent experience, start to finish! I always go there for service on my car. Super nice staff and professional too. I always go there for service on my car. Super nice staff and professional too. More

Johnny skip and Chris Alman helped my partner and I buy our first car together. We had some complications and they both were so patient and helpful through the process! Couldn’t recommend them more! our first car together. We had some complications and they both were so patient and helpful through the process! Couldn’t recommend them more! More

Ronny is a very warm person. He treated me nicely, always looked for getting me the best deal and what was more convenient for me in my situation. I definitely recommend him! He treated me nicely, always looked for getting me the best deal and what was more convenient for me in my situation. I definitely recommend him! More

Super helpful! We changed our minds a lot and he was extremely patient and kind! Highly recommend! We changed our minds a lot and he was extremely patient and kind! Highly recommend! More

The service was great. Chris went out of his way to help me—exceeded my expectations. Chris went out of his way to help me—exceeded my expectations. More

Very prompt desk service with my appointment. The Rep was extremely helpful in answering all my questions. After my module updates some changes were noted. They immediately reacted to my issues i The Rep was extremely helpful in answering all my questions. After my module updates some changes were noted. They immediately reacted to my issues in the most helpful and curious manner and reset all displays to my preferences. One of the best service experience ever! More