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Toyota Direct - Service Center

Columbus, OH

4.1
922 Reviews

922 Reviews of Toyota Direct - Service Center

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June 18, 2025

Staff was professional and polite as always, but service was far too expensive for simple things like an oil change. Will be looking for other services to do simple maintenance like this. Received no notif More

by kmaicher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rufus Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Popcorn Speedy Accurate Expanded Good Services Good hours Appointments Friendly Courtesy Impressive Impromptu Early Helful More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

I had to have my tire replaced in my new 25 Tacoma, luckily, I bought tire and wheel with the car. Saved me $230 :) Chris Grossman was a pleasure to work with, and it didn't take too long. More

by ltigrett4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

They have consistently provided good service since I purchased the car there in 2016. No complaints. More

by lesliepartridge2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

No, words to describe 1 st time I was visited Toyota service it was excellent respect and polite are quality of service people. Happy for that Thank you More

by roshika.bishnu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

It’s great dealer and he doing good process I appreciate the support and everything More

by danielzenam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Doddroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph .Richardson
June 15, 2025

I came in without and appointment and described my problem and was told we can do it now about 2 hours and it turned out exactly as I was told! More

by babsmassie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
June 13, 2025

Great customer service, rep was able to get me a few discounts. service was quick. coffee and bagels! More

by S.A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Paid $1817 for tires, service and lights on dashboards. The lights are still coming on. I went to pick up my car and they couldn’t find my paperwork and only one very kind man was trying to help so many pe More

by chrisandberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy and Chuck
June 12, 2025

Always excellent service, especially Chris Grossman and Mindy Hill. Unfortunately this time the wrong battery was installed More

by slbray917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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