Toyota Direct - Service Center

Typically customer service is great, but this time communication was lacking around the cost of services as well as the timing of services which is why I rated this visit a 3. communication was lacking around the cost of services as well as the timing of services which is why I rated this visit a 3. More

It was fast once they started on the car. I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone els I waited over an hour to get the results and price. And my first service persons Troy left without letting me know he was going home and someone else took over More

Chris Grossman always does such an excellent job and I trust him! He is always outstanding, professional, trustworthy, and efficient! I highly recommend he and Toyota Direct! trust him! He is always outstanding, professional, trustworthy, and efficient! I highly recommend he and Toyota Direct! More

I experoncenced a really Good service at the shop ranging from diagnosis and explanation of other upcoming services from diagnosis and explanation of other upcoming services More

I had to wait 2hrs and 25 minutes for oil change eventhough l made appointment. Very disappointing! eventhough l made appointment. Very disappointing! More

Clifford was on point in keeping me well informed of the completion of service on my vehicle completion of service on my vehicle More

There is always a few minor things that aren,t taken care of. I continue to use them knowing it will not be perfect. of. I continue to use them knowing it will not be perfect. More

Clean service reception area. Nice customer waiting area with hot and cold drinks, pastries and bagels. Nice customer waiting area with hot and cold drinks, pastries and bagels. More

Chuck was really honest and guided me through the whole process. I had them make my car in prime condition. process. I had them make my car in prime condition. More

Thanks for working me in on a busy Saturday afternoon. I had a flat tire due to a road hazard incident that ruined my tire. Going on a Memorial Day trip to northern Ohio i needed to get the tire replaced I had a flat tire due to a road hazard incident that ruined my tire. Going on a Memorial Day trip to northern Ohio i needed to get the tire replaced and an alignment to correct the road hazard damage. Thanks for working me in. More