Back

Toyota Direct - Service Center

Columbus, OH

4.2
678 Reviews

678 Reviews of Toyota Direct - Service Center

Sort by
March 03, 2025

Every time I go, Ifeel a sort of hard sell regarding your wheel alignment measurement system. It is unattractive. More

by brbgriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

The team at Toyota direct were extremely helpful and professional: the hey listened to my needs and helped me get into a great truck thank you More

by bryan.jasin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malek Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malek and Taye were amazing!
March 02, 2025

I informed the Toyota Direct the past 3 times that I had an issue with the tire pressure sensor light and each time the tech just put air into the tire. Now I'm being told that i have to purchase a new sens More

by latishab997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clifford Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

He did an excellent job answering my questions and fixing my problem. He is a very good member of a very well organized shop. More

by epollyea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

The facility was clean and the staff was friendly and helpful. My appointment was timely. More

by josselynbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayna Wooten
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

Nice staff. Clean facility. Prompt service. Professional care. Honest estimate. If it wasn’t for the numerous surveys I’ve completed thus far- I wouldn’t have an More

by cookielive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

Ordered the wrong part but ordered the correct part over night and fixed it quickly More

by dopespike
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
February 28, 2025

Jeremy always does a great job for me. Toyota has always supported me. 5 star always. Keep up the good work. Your loyal customer Doug Kenehan More

by dkenehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

I was very impressed by the service, dealership and service advisor. Toyota Direct was professional, clean, polite, fast and impressive. More

by samueljstreng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Organized and tidy place to do business. Operating on time business. Takes good care of their customers. More

by mayost13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
2
...