Back

Toyota Direct - Service Center

Columbus, OH

4.1
581 Reviews

581 Reviews of Toyota Direct - Service Center

Sort by
December 21, 2024

Excellent knowledge in taking care of me my car maintenance and alignment. He knew Already I had a extended warranty on my maintenance plan and used it. More

by CoJoLowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Thank You Toyota Direct and Toyota for the service. I appreciate you all. Merry Christmas and Happy New year 2025! Vinod More

by Vinod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

I have an older Toyota and have been using Toyota direct for my service for 7 years. I always work with Joey and she always greets me with a smile. She is very knowledgable when it comes to Toyotas. I would More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

They left greasy hand prints all over my car and I don't appreciate that More

by tpallos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not remember who it was
December 20, 2024

Always going above and beyond helping with any concerns and issues, would recommend anyone to her. More

by duncan_dunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Schedule appts and are always ready for your arrival. Service people very friendly. Service people let you know exactly what is happening to your car. Have not had to wait for a long period. More

by ghsomerv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Doddroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Did a good service for my car. Service team was quite friendly, polite and dedicated. More

by tomyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Never know who you are supposed to talk to or work with. I have had unpleasant experiences with a service manager who went by the name “Ricky Bobby” and have been told inconsistent service needs. More

by bbarclay810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Like previously stated no idea who I worked with
December 19, 2024

The dealership is very busy and therefore seemed unable to keep their appointment times. It also took them over an hour for a simple oil change. A little too long honestly. More

by Nick Comandante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Meyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

Does not commuicate and does not know who brings in the car for service. Use human beings to serve customers not AI. More

by dollpeter699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rufus Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
...
10
...